Island Ace Hardware Indian Harbour Beach — Local services in Indian Harbour Beach

I ordered a part for my Weber on their website and was notified that it shipped to the store. Unfortunately, something went wrong and it wasn’t actually at the storm. This happened right during Hurricane Nicole, so definitely understandable. I was still a bit disappointed since I thought it was in and planned to use my grill. The manager went above and beyond, pulling the part off of one of their brand new webers to give to me. That’s customer service at a different level. While I know Ace is a bit more expensive than the big hardware stores, I will always check Ace first from now on, and I’ll even pay a little more for that kind of experience. Thank you to the Ace team...

Ive been a life long customer but won’t be going to Island Ace Hardware anymore. I was given the wrong part by an employee. I went back to exchange the item in the original packaging, unopened with the receipt. They told me they don’t accept returns or exchanges. No where on the receipt does it say this is the store policy. I’m very disappointed, Im now stuck with a $50 item that is useless to me. The employee I dealt with was rude and didn’t offer to exchange the item for the correct one, even though I was given the wrong item. In all my life I’ve never been denied returning or...

This is a BIG ace hardware. They have a lot of stuff here and s crazy collection of STHL products and chainsaws. Actually seems unnecessarily stocked for being a beach side hardware store but hey I’m not complaining. It’s the nicest and largest Ace I’ve been too. Staff is super friendly and helpful but it is also a brand new store at the time of this post. Then again, you get a lot of retirees and people that actually care about their jobs on the beach side so it’ll probably...