Bob’s Discount Furniture and Mattress Store — Local services in Indianapolis

We purchased and ordered furniture in August of 2022 in preparation for moving into our new home in October 2022. We figured 6 plus weeks was ample time to prepare in case of delays (so we thought). We proceeded to speak to the sales lady who told us we were looking (ultimately purchased) furniture that was in stock. The lady told us it was no problem because they had it all and it would be delivered to us at our convenience since it was in stock. We pended delivery until a couple days after move in. A couple weeks go by, and we get a courtesy call telling us our recliner won’t be delivered with the rest of our furniture, instead it will be a week later. We thought no biggie things happen. Skip to October 8th our delivery on some of our stuff came and went, but then we get notified the recliner won’t be in for at least another 8 weeks. We already waited 6 plus weeks for the first stuff and planned so that there wasn’t an issue. I messaged Nathan who provided us with notice of this extended delay. I told him my frustration with being told it’s in stock, planning well in advance and already going through one delay even having ordered it 6 plus weeks earlier. I asked for a manger to call me which didn’t happen. He also attempted to cover up that we were told it was in stock by telling us they rely on dates from the manufacturer. As I told him, you cannot tell a customer that something is in stock if it truly isn’t, if it was, why did someone else get the product we paid entirely for before we even got it. I am beyond disappointed and most certainly would never recommend this place. It’s all a sales/marketing pitch to get you in and they screw you with zero compensation for your troubles. I will update this review if the company makes things...

Bob"s was highly recommended to me. However, thus far have not had a great experience overall. Purchased a dining set and it was good until about 10 months in the paint started chipping and a chair began to wobble. Dealing with customer service was a nightmare! Couldn't get a live person on the line, everything was done via text and the info they reported back was incorrect. Went to the store and the manager was very accommodating and easy to work with. Replacement parts ordered to be delivered. Day of delivery I get the text they were behind, then after the time frame I was told we need to reschedule because the truck broke down. A full day wasted! Delivery finally comes and the wrong parts are on truck! Go to store with a store credit because the delivery guy, Junior was AWESOME and got me through to a live person and we agreed I would get a refund and be able to pick another set within 1 month. I was told I would also be compensated for my inconvenience. The store had a limited selection and I pointed out that I really like my set BUT even the display in the store is all chipped and discolored. One of the managers advised that is because it gets alot of use as that is the table all their sales team tends to use. I pointed out that I don't want my furniture to look like that in 5 years. The managers answer to me was I would not have the same amount of usage with my table! Are you kidding me?!? Customer Service is lacking BIG time! I ended up ordering the same exact table in hopes they have improved the paint on their product in the last year. There was really no other decent set I liked in the same price range to chose from. No mention of compensation for maybe a step up or nothing....

My low rating is specific to everything that occurred AFTER the order was placed. Today, 04/02/2022, my delivery (an entire bedroom suite) arrived at my house. 15 minutes prior to arrival I get a phone call where I’m told one of the dressers wasn’t even put on the truck and the contractors that Bob’s uses don’t know why. When I called Bob’s and went through their merry go round of an automated phone system I finally reached someone at the store where I purchased the items from. This lady then tells me she can’t help me and that she would have to transfer me. After a couple minutes “Jonathon” picks up and I explain to him that I simply want to know where the dresser is and when I’ll receive it. He takes all my account info and puts me on hold while he checks things out. He comes back on and says he doesn’t know and hangs up the phone. I couldn’t get a single word in before he hung up. The delivery guys show up and have me come to the truck to inspect the boxes up items as they come off the truck. Two of the first three items have damage such as scratches or dents. Being great delivery guys they ask if I’d like to take any undamaged items or just deny the order. I opt to deny the order in its entirety. The lady I spoke with the the distribution center was very kind but she had to transfer me to the store to ensure there would be no charges applied to the account. The same lady at the store answered and basically confirmed that I wanted to deny the order then was ready to hang up. She didn’t apologize for the miscommunication, the hang up from the “customer care” team, the damaged order… zero care in the world. All that said, I’ll take my business elsewhere even if I have to pay more and...