At Home — Local services in Indianapolis

The manager lady was extremely rude. She harped on my wife who is disabled and wanted her to leave the cart in the store to walk out when we told her I was driving the car up to pick her up. The lady argued with my wife and we told her that the distance was too far. The manager said my wife would need her walker. I pulled up my car and took the cart out to let my wife in the car and I brought the cart back in and plugged it back up. The lady didn't even say thank you. I told her she should have apologized to my wife for being rude and she said she didn't owe her and apology. She said y'all paid 3000 to fix the wheels and that's fine, yet all we wanted was to get my wife to our car. The manager lady was rude and my wife said she almost said take the stuff back we want our money back and left. She didn't. We are not from there and where we live we've never had these issues at the store close to us. The lady was rude, the cashier was rude and you'll never catch me in that store again. Your manager showed a disrespect for the disabled and overweight. That manager can go to you know where. I hope the GM reads this and says something. I told the lady I would provide my phone number and she refused to take it. I called her rude and told her where she can go. I don't like being that way but this woman was way out of line. We live 2 hrs away and we're there around 8:30-9 pm...

I love this store for my interior home needs, especially for interior decor (the expanse of their wall art and wall hangings and decor, such as picture frames, mirrors, metal sculpture type items, etc. is impressive), patio/outdoor living, holiday decor, and kitchen and dinnerware items! Vast selection and steady selection, unlike Marshalls, TJMaxx, or Home Goods which are hit and miss with their inventory of home items, and where finding duplicates of a particular home item is oftentimes a very rare occurrence. At Home also has competitive pricing on all of their items, in my opinion. And their late (or late-er, as in later than most stores aside from big box retailers) hours are just another plus! I will say however that their website, online ordering (both with in store pick-up and ship to home options), and ship to home components and processes leaves a lot to be desired when compared to the majority of other retailers, but that’s a trade off that I’ll take for...

Terrible Customer Service. Okay, so I get that sometimes people are having off days, and it's not exactly a place that there's expected to be much interaction between customers/employees. I was there with a friend trying to pick out a Christmas tree, so there were a few we liked. I put up a poll on Facebook to see what everyone like the most, but there was only one tree left of one type. So taking the tree up front, I asked to put it on hold. The cashier WAS EXTREMELY RUDE. "Oh, you're not coming back for this tree." she said begrudgingly, as she wrote down both my name and phone number wrong. An hour later after getting lunch we came back and the same lady yelled at us from across the hall "YOU COME BACK FOR YOUR TREE???" And I said, "NOPE!" and we walked out. Went to the At Home store in Avon instead to get the same tree. The cashier there was much nicer. I'll just shop at the new Home Goods store in...