Staples — Local services in Indianapolis

I am a frequent Staples customer and often use this location for returns. While the process is not always the most efficient, the convenience of the location has kept me returning. Unfortunately, I had a very troubling experience today that left me concerned not only about customer service, but also about the lack of managerial support for associates.

I had two returns: one Amazon and one Happy Return. The Amazon return was completed quickly and without issue. However, the Happy Return process was another matter entirely. There was a customer ahead of me experiencing difficulties, which I didn’t mind waiting through at first. The young associate assisting him was doing her best, but it was clear she needed help from a manager. At one point, she approached the manager on duty, but instead of stepping in to resolve the problem, he provided no real support and left her to struggle. Meanwhile, other customers, myself included, were left waiting unnecessarily while the line grew longer.

The issue at hand was reportedly caused by the manager’s own procedural error, yet he not only failed to step in to correct it, but also displayed a condescending tone when I politely asked if there was any way to get assistance. Rather than helping, he brushed me off with an excuse about “only one computer” being available, even though the associate was not actively using it at that time. What I witnessed was a young associate doing her best under pressure, while the manager chose to socialize with other staff and leave both her and the customers in a frustrating and avoidable situation. Another customer even commented on the manager’s poor attitude, and the man ahead of me voiced concerns about his failure to follow protocol.

This was not simply a matter of waiting in line—it was an example of ineffective management. A manager’s role is to support their staff, resolve procedural errors, and ensure customers are not subjected to unnecessary delays or dismissive treatment. Instead, this manager failed on all counts. I left feeling disappointed not with the associate, who was doing everything she could, but with the leadership that failed her and the customers she was...

Wow! I honestly never thought that an experience at Staples could be any more than average, but Jasmine proved me wrong! I called with a question on a printer I was looking at and she not only answer my question but explained different things that could potential he help me as a prospective buyer. When I got to the store she greeted me personally and walked me step-by-step through everything I was looking for, as well as asking if there is anything else that she could help me with and guiding me to those appropriate sections. She explained other valuable things that I had no idea existed in order to maintain and get my moneys worth out of the products I bought. I don’t think I’ve interacted with anyone at a office supply store like Jasmine, and I greatly appreciate the staff at this location. They ran a phenomenal store, people were everywhere helping customers, and the at most respect and professionalism was shown. Thank you so much for renewing my face in this industry and I really look forward to shopping at this...

I had a very strange experience yesterday evening. I had used their printing service earlier in the week and had a great experience. My business prints/flyers were ready same day and looked great. I had actually needed more flyers than I had thought so I simply duplicated the order. Upon arrival to pick them up not the same day but the next day ..they couldn’t find my prints anywhere. The guy helping me had to print more on the spot. Except, after he printed them, a few of my letters were indeed cut off. I expressed this to him and he proceeded to accuse me of sending a corrupt file. I assured him that the file couldn’t had been corrupted bc I just had duplicated the order from earlier in the week. It’s almost like he was doing it on purpose to waist my time. After about 30 long minutes he was finally able to figure it out and print them correctly. I’m not sure if it was a difference in staff or what that specific evening. After a long day at work that experience was terrible and...