Firestone Complete Auto Care — Local services in Indio

BUYER BEWARE Firestone in Indio practices BAIT & SWITCH sales tactics. I went online and looked up my tire size. The first selection was for PZ900 tires with a buy 3 get one free deal, low priced. I got the online quote and was prompted to call for an appointment for installation. The "Tire Specialist" stated that the model I was quoted was discontinued and he would not honor the quote I received 5 minutes prior but he was willing to make me a deal on this, that or the other.... I called firestone corporate. The Lady who helped me called the warehouse and was informed that the PZ900 was NOT discontinued and was in stock. She called the Indio store and was given the same BAIT & SWITCH story I was told . When she identified herself the salesman started back pedaling saying he heard they were going to be discontinued etc. I was assured that the stores district manager would be contacting me to resolve the issue. He never called. I called the Lady at corporate again, she escalated it again higher up, still to this day I have never received a call. Complaints have been filed with Firestone, the BBB and the Calif Dept of Consumer Affairs who prompted me to file a case with the California Attorney Generals office. The District Manager Brian finally called me. I stated my case. He walked over to a computer and checked the Indio stores inventory and said he could not see the warehouse inventory and would call me back. He called back in a few mins and stated that the PZ900 WAS discontinued but he would make me the same deal on the model that was " Replacing the Max performance model " with the touring version which has a significantly lower price. He said he would see if he could find any PZ900's and call me back. I took it upon myself to find them. I located a set of 4 in Hesperia and put a hold on them since the Hesperia store was in the same sales District. I texted Brian the info, he said he would look into it and has not contacted me since. Every day I go to the Firestone site and put in my zip code and tire size, the same quoted offer comes up.... BAIT &...

Wife went in to get her ac worked on. When she left she couldn't accelerate. Went back and the guy acknowledged it was his fault and fixed it with no.invoice or no charge. His mistake endangered my wife.

I messaged support. I was happy to pay for parts and freon but did not feel it's appropriate to charge my wife for service that was inadequate and endangered her.

I kept getting messages from support asking me to repeatedly verify info I already gave, even after my first call from Carlos, the inept general manager. Carlos told us how sorry he was personally for what happened, but refused to take ownership for what happened despite the fact that his staff member already had.

My wife got another call from Carlos right after I told support we no longer wanted to be contacted by Carlos but by an area manager. Carlos had already told us it would be up to his area manager and refused to even own that decision, so I figured it would be best just to talk to the Area Manager. When Carlos did call again after we asked support for him to not do so, he said he talked to his area manager and decided that it wasn't their fault. So weird, because his employee already said it was and fixed the issue for free. Do you normally do repairs without a signed authorization and invoice for free, Carlos? Or is it only when your repair guy screws up a basic AC job, Carlos?

Told Carlos I want a call from his Area Manager. It's been two days and I haven't heard anything.

TL;DR: take your car here if you want some dude named Carlos to fix one thing, break another, say it's your fault, and if you want their support team to send you 12 emails verifying the same information that is on the invoice.

EDIT 9/12/23 6:02PM

I did what they asked and emailed the account that they indicated in the reply. I haven't...

UPDATE: we have received a refund for the TPMS issue (incorrectly charged because they didn’t actually do it). The manager called me himself to discuss the situation and was very kind and thorough. Since we are leaving for our road trip, he let me know that when I get to my destination I can take it into a Firestone to get the TPMS fixed and he will cover the costs. Although this day was very aggravating, I am updating my review to reflect the customer service we received afterwards.

Will absolutely not get my car serviced here at this location again. I LOVE Firestone and have always gotten my car taken care of with this company. This was my first time at this location though and I would not recommend it. We made an appointment for 10am for 4 new tires, an alignment, and battery check. Upon arrival, we added on a vehicle inspection because we are heading out on a long road trip. After an hour and a half we were recommended to get new rear brake pads, so we agreed. After a lot of waiting and the technician breaking my TPMS sensors and valve, we were finally given our bill. The issue was we were there until 5pm. That’s 7 hours. My husband is a mechanic and these tasks should’ve never taken this long and wouldn’t have if the technician didn’t do damage during the process and need to order more parts. On the way home, my TPMS light went on and now we have to go back to get that checked out to make sure the new sensors are working correctly. This location is the closest one to us and is 1.25 hours away so we are absolutely not...