Just One Touch by Video & Audio Center — Local services in Inglewood

Purchased a 77” TV from this company through Amazon. Such a poor experience that I came to Google to leave a review here as well (verified the address is the same as it is on Amazon, so this is the same entity.)

This company promises “same day shipping.” Yeah right. All that means is they created a label for it, put it on a truck for it to go to a warehouse 10 minutes down the road. They outsourced the shipping to Pilot Freight (Maersk), who then used another “final miles” carrier. Never received my TV, even a WEEK AFTER the latest estimated delivery date. When I contacted Video & Audio Center, they told me they reached out to the carrier and the carrier has a backlog, so all they could give me was a tracking number. The tracking number just showed it was sitting in a warehouse.

AWFUL shipping experience. I would’ve paid extra for them to just FedEx or UPS it to me instead of them using 3 different carriers and schlepping me off on them when I...

Absolutely terrible business, I ordered a specific product and they chose to ship the newer model which is actually worse than the previous model. Instead of saying hey is this ok or would you like us to cancel the order. They did offer for me to return it which requires me taking time off work to get to a store to return it, and they did offer a credit… the credit still doesn’t reflect what this crappy soundbar is worth. But unfortunately is really my only option as it’s not feasible to take a day off to get it returned within the window. Very inconvenient and poor customer service, as they claimed to have this unit in stock and even showed they had open box units(which I would...

Terrible business. I ordered a TV from them on Amazon. Order was placed on a Tuesday with guaranteed delivery for Friday. Had to take off work to sign for the delivery and signed up for text updates to schedule the delivery. Friday came and went. Then I simply received a letter in the mail saying "We've been trying to get in touch with you. Please sign up for text updates..." and the Amazon order now says "Delivered". All I received was a letter and no TV. You try to speak to their rep and they just give a word salad about "precautionary measures". This is a scam and the other reviews indicate this is a...