I initially purchased a chest drawer from the store in Inman and have made approximately 3 additional furniture purchases. A sofa, loveseat, and chair had to de replaced and I was told to select another set which was a higher price but the total cost the replaced furnit was deducted from the new set. I have experienced problems with the loveseat of the replacement furniture and the store has made efforts to repair the loveseat which has a problem with the pillow stuffing sliding down, therefore rendering a defect in the pillow. A store representative has re-stuffed the pillow in an effort to resolve the problem with the loveseat. In addition, a TV stand that I ordered had a defect, upon delivery, and a call to the store manager by the deliverer, resulted in me keeping the stand with a $100.00 reduction in price in lieu of them ordering a new stand for a future delivery. The choice was mine. My experiences with store sales and management representatives have been positive. It is my opinion, that the new management, i.e., Amanda, Dalton, Grieg, and the very sweet lady that has recently helped me and processed my most recent purchases (I cannot remember her name) are leaving no stones unturned in accommodating their customers. I would recommend this store because should you have a problem with a purchase, it is my belief, that they would work with you to reach an amicable resolution. I will purchase...
Read moreNice furniture but I gotta say we went in the store today Saturday 9/20/25 and we walked through the door & I never seen a worker so immediately I start scanning the floor finally I seen her sitting at the desk looking at us. She never greeted us when we came in. I seen her and said hey we’re just looking around. She says ok but never anything else. I set on their sofas & she still never came up to us and told me the sales they was having. We just left cause for one I wouldn’t had purchased anything from that lady. I’m not sure if she’s that type that sees colors but a person is a person no matter their skin color. Another thing it was soooo hot in there and I mean suffocating hot. The heat was definitely on. We couldn’t breathe we had to go. We was in there about 15 mins and I thought I was going to literally pass out! I think this store has nice stuff but their customer service is not good! My husband & I didn’t get anything even tho he was pre approved for 7k I wished I had waited and went when the lady that called us told us told us she would be there! EDIT : THE OWNER LEFT A REPLY TO THIS REVIEW & I REACHED OUT BY EMAIL AS THEY HAD ASKED AND NEVER GOT A REPLY. I WASNT EXPECTING A REPLY...
Read moreI visited one of the stores approximately 1 week ago, we are in the process of updating our home & looking for a new bedroom set. I actually found one that would fit our needs, however I was declined financing which wasn’t due to my credit but my income to debt ratio which I do understand (I’m retired therefore my income has changed), I even spoke with the manager & was told he did not want to set me up to fail (I did state that it was okay if my request was declined). My issue is that he didn’t bother asking if I was able to pay anything toward the purchase or possibly pay for the purchase completely. Needless to say I was approved with a local high end furniture store & we are in the process of choosing the bedroom set that meets our needs.
UPDATE: I was recently contacted by Greg regarding my shopping experience as stated above. I was very pleased with our conversation and I appreciate him taking the time to...
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