Revival — Local services in Iowa City

As a local customer for 15+ plus years, I'm shocked and saddened by the lack of customer service.

I dropped off my mother's entire vintage closet of pristine 1980's clothing to Revival and asked for store credit.

A year+ later, I called into use the credit and they said it had expired.

I gave them $100's if not $1,000's of dollars of clothing and I never received an email notification, call, or text to notify me of the credit terminating. -- Shocking, considering the clerks at the time said it was, "one of the best drops they had seen," -- and to boot, I had gone to high school with the manager. I was not walk-in from the street or college student.

I emailed the store and there was no meeting in the middle, no compensation, no apologies, and silence from the owner.

....Ps, currently looking for a better option to take the remainder of a fabulous vintage closet.

RESPONSE TO COMMENT: The owner was cc'd on the email and never replied to the concern, which is a lack of response and communication.

There is a lack of due diligence on both fronts; no notification of pending expiration of credit, and no response from the owner, which does not reflect well and is not a good form of business.

I dropped the clothing off 2 years ago this month and this was brought to your attention at the beginning of July, so your timing is off.

And, what your store is doing may not be legal under the law. Here is a quick reference on gift cards and credits under Iowa law and guidance from Iowa Attorney General Tom Miller.

Gift certificates and gift cards:  If you're thinking of buying a gift certificate or gift card, check the retailer’s policy.  Find out if the retailer will give a credit or cash return if the purchase price is less than the value of the gift certificate, and any other terms the store places on the certificates.  Money on a gift card cannot expire for at least five years from the date of purchase, or from the last date you loaded any additional funds onto the card.  Retailers can charge inactivity fees only after a card has been inactive for at least one year, and they can charge you only once per month.  The card’s expiration date must be clearly disclosed on the card, and fees must be clearly disclosed on the card or...

As a former women's indie boutique manager and co-owner, it pains me to write a negative review on a business such as this.

I placed an online order for an item, was charged and never received the item. A month goes by and every attempt to reach out to them goes unanswered. Finally, I get a hold of Maggy. She takes some time to look into it and realizes it was an error on their end, (obviously) she apologies and offers me a discount on my replacement order. I was encouraged that Revival would make good on this error, however, more weeks go by (its been 2 months now?) my emails and calls for a resolve on the replacement item that was promised me again are going unanswered. This lack of follow through seems to be in line with the other 1 star reviews on here. So as much as I love to support small, women owned boutiques, I was more than patient and kind about this ordeal and they did not live up to their end of the bargain.

Please let this be a warning to online shoppers to spend your hard earned dollars where they are valued. Niche brand and vintage/secondhand shopping and reselling has been my specialty for the past 20 years, so I'll stick to the shops who care for...

If I could give this "business" negative stars I would.

I found this business online while searching for a "vacation" dress from a designer I love and purchased it along with another item. It took a while to get shipping information, and the tracking never updated beyond “label created.” I reached out at least four times. The first reply acknowledged the issue and said they’d look into it, but after that, nothing—despite multiple follow-ups from me. I eventually asked for a refund, but received no response. I had to contact my credit card company to begin the refund process. Terrible customer service, with no follow-through and no accountability.

Update: After I posted this review I finally heard from Revival giving me some lame excuses and again saying they would get back to me and never did. They also told me they could NOT give me a...