Caviani Furniture Store — Local services in Irvine

I ordered a table from this seller three months ago. After waiting all that time, I discovered on the scheduled delivery day that the item had never even been shipped. When I called to understand what happened, I was met with rude, dismissive behavior and no apology — despite the fact that I had taken the entire day off work, along with my fiancé and in-laws, and paid for movers, elevator fees, and assembly.

After all that, I gave them a second chance. We rescheduled the delivery, and once again I had to coordinate everything — another day off work, another elevator fee, and more time wasted. And then? They delivered the wrong table. Not even close to what I ordered — completely disregarding the fact that I had planned my space around that specific piece.

After that, the seller ignored multiple calls and messages from both me and my fiancé. When he finally did respond, it was no real accountability, no ownership of the mess he caused, and no effort to make it right beyond issuing me a refund of my money.

The customer service here is beyond disappointing — it’s unprofessional, unreliable, and completely lacking in integrity. I would never recommend ordering from this seller. The amount of time, stress, and money wasted because of their negligence is absolutely unacceptable.

Edit – Response to Business’s Owner’s Review Response:

Both this review and the one below were written by me and my fiancé, who each dealt with you separately in regards to this transaction, and are entitled to share our honest experiences.

To clarify your claim of misinformation: we ordered the table on April 14, 2025, with a stated delivery window of 4-7 business days (curbside). We purchased this and ~100 other items months ahead of our July move. Only on moving day did we realize the table was never delivered. When we contacted Mr. Ryan, he blamed us for not following up—despite no outreach or updates from his company in three months. Every other vendor we used, large or small, provided regular updates.

We informed Mr. Ryan of Caviani of the inconvenience of such lack of follow-up, as when someone is moving, it doesn’t just revolve around him. We had an arranged moving day, both I and my fiancé had to take off work, we had to pay for movers, and yes, my building requires a fee to reserve an elevator. While none of these are Caviani’s responsibility, he had complete lack of empathy that customers make multiple other arrangements when preparing for their deliveries, and when orders are failed to be delivered, this does carry other implications.

When trying to come up with a solution for this issue, Mr Ryan agreed to send out a table in the next few days after our planned move. This again incurred an additional second elevator fee as well, although Mr. Ryan was nice enough to incur the cost of adding in-home installation.

Once this table arrived, it was noted to be the completely wrong table. Mr. Ryan was unable to be contacted despite multiple attempts by me, my fiancé, and even the delivery driver. We let Mr. Ryan know this was unacceptable, and that now when we obtain our actual table, this would again incur a 3rd elevator fee at our cost. When Mr. Ryan finally was able to be contacted, instead of accepting the mistake of the delivery company, a company that his company contracts and is supposed to vet for, he put the blame on them. Instead of trying to make things right by sending the correct table, he just messaged that he will be refunding this order. Lack of having systems in place to ensure correct orders are shipped, in a timely fashion, ultimately falls on Caviani, and no one else.

Nothing about our review responses were dishonest or meant to be misleading. I am sorry that Caviani cannot accept its multiple mistakes in fulfilling our order due to its lack or standard operating procedures to ensure orders are met. Nonetheless, these reviews should only be used as guidance and consideration for other customers, and hopefully our transaction was an outlier, and not the norm for this business. We wish this business the...

Stop! Reconsider doing business with Caviani Furniture or you may also encounter the unbelievable degree of lack of professionalism and the unacceptable business practices I’ve experienced. On 8/21/25, Zelle’d Caviani $1991.28 for a Men’s chest, dresser and 2 nightstands. On 8/28, contacted by their contractor to set up delivery for the weekend prior to Labor Day. Emailed Caviani the same day asking for a different contractor as this person worked alone and wanted me to help with moving the furniture although I paid for In-Home Delivery Service and assembly. On 8/29, Caviani sent email advising they would find a new contractor and also that Men’s chest damaged and they offered another dresser in its place or a refund. I responded and asked to replace with the 5-drawer chest. I called, emailed and left phone messages for the next 2 weeks trying to finalize the order but no response. Finally reached Jennifer on 9/12, and requested they cancel and refund my money if they can't fill the order. Surprisingly, I was told furniture discontinued, and my refund would be forthcoming. Another 2 weeks go by with no refund and no response to my numerous follow up emails and phone messages. I did reach Jennifer on occasion and response was always let me check with Accounting Dept, and although requested I was never allowed to speak with a manager. We all know a Zelle transaction takes a couple of minutes Max On Friday 9/26, I again spoke with Jennifer and advised if a Zelle payment not received by days end I would file complaints with the Consumer Affairs Dept and the Better Business Bureau. Within 5 minutes a $1,000 partial refund was received via Zelle. They claimed Zelle had a $1,000 per day limit and the $991.28 balance would be sent on Monday. Another month has gone by and still no refund. I'd like to emphasize Caviani provided absolutely no services or product/furniture and they have simply taken my money. I sent Caviani 20 emails during this period. They responded twice, on 8/29 and 9/12/25. I’ve called and left messages maybe 40 times. They have not initiated one phone call to me. In the last 2 weeks they now don't even answer my calls and don’t respond to my phone messages or emails. One wonders about the validity of their positive reviews based upon my experience with Caviani. I have viewed some sites and it's interesting that an Andrew Levin authored a couple reviews. It's possibly a coincidence but that’s also the name of the Caviani employee who contacted me by email on 8/29. On these Google reviews I’ve noted Ryan responds to negative reviews. Ryan sent me the only other email Caviani sent and responded to me on 9/26 and said thanks for my patience and I would receive my additional $991.28 on Monday. I would certainly like his response to my truthful and factual account of Caviani’s actions or lack thereof. Lastly it troubling that the furniture remains on their website for sale. I'm in Northern and their in Southern Ca. and maybe they think I will not pursue further but I will secure the additional monies owed and it is shameful the time, effort and inconvenience Caviani has caused me to exert. View all reviews and don't limit your search to the Caviani website. Saving 5% with Zelle payment was a mistake but you don't the business you're dealing with is...

We ordered a table from this seller three months ago, and what followed has been one of the most frustrating and upsetting customer service experiences I’ve ever had.

We ordered the table 3 months ago to be delivered to a storage unit so that when we were able to coordinate a moving date from our busy days of work, we would hire a moving company to move it from the storage unit to the apartment.

After three months of waiting, the scheduled delivery day came — and once the delivery company came to move the furniture, they noticed that the table never arrived. That’s when I found out the seller had completely forgotten to ship the table. When I called to ask what happened, instead of apologizing or taking responsibility, he directly insulted me and told me that I should have followed up with him to check on the order. This took me back as that is not how a business owner should speak to his customer. Even budget companies like SHEIN notify customers if an order is delayed by even one day. This order was three months late, and I heard nothing until I chased him down.

He also said I should have let him know when our movers were coming to assemble the furniture — as if I work for him. The reality is: he should have told me when the table was shipping, and he didn’t. His tone was so dismissive and inappropriate during that call that I was left in tears — on what was supposed to be our moving day.

Despite all this, we still tried to work with him. We rescheduled the delivery, paid the elevator fee again, took another day off, and when the table finally came, it was the wrong one. I called him multiple times while the movers were there, and he ignored every call and message. Not a single response, no explanation, no apology. To this day, he still hasn’t personally reached back out to me to apologize and acknowledge his mistake. Instead, he let us know that his business doesn’t have the resources to deliver the shipment… Three months later.

In total, we paid three elevator fees, hired movers, and spent hours coordinating deliveries — and he never once offered to reimburse a dime or sincerely apologize. Just a fake apology to my fiance, not even to me, and a refund after we chased him down again.

This company is completely unprofessional, unaccountable, and emotionally draining to deal with. I would never, ever buy from them again, and I strongly encourage anyone reading this to avoid them at all costs. No one deserves to be treated like this — especially not when you’re spending your hard-earned money and trusting someone...