Jackson's Underworld — Local services in Jackson

The second you pull up to this towering four-story beast, Mother Nature herself seems in on the act — thunder rumbles overhead like the sky’s giving you a warning: “Turn back now…” From that first crack of sound, you know you’re in for something special. Jackson’s Underworld doesn’t welcome you — it dares you.

This haunt doesn’t just raise your heart rate — it lifts you UP, figuratively and literally. Between climbing, descending, twisting, and trying to remember which way gravity works, you’ll leave feeling like you survived a haunted stairmaster. The sheer size of this place is staggering, and the way it uses wide-open spaces is downright genius. You’re constantly exposed — vulnerable — waiting for something to lunge at you from any direction. And believe me, they will.

The actors here? Absolute lunatics — in the best way possible. They don’t just pop out and say “boo.” They commit. They lunge, they crawl, they become the nightmare. These performers are all gas, no brakes, and they carry the show with relentless energy that makes every scene feel alive and unfiltered.

Now, let’s talk about the “complaint department,” because every haunt deals with it — and Jackson’s Underworld deserves a little truth serum on the subject: • “It wasn’t scary!” — Maybe not for you, but plenty of people behind you are still trying to locate their souls. Fear’s personal — not everyone screams at the same pitch. • “It was too dark!” — It’s called Underworld, not Brunch at a Sunroom Café. Darkness is the point. • “It wasn’t long enough!” — Funny how that works, huh? Time flies when you’re having a mild panic attack. • “Too many open areas.” — Translation: “I didn’t enjoy feeling like something could grab me from anywhere.” You’re welcome — that’s called design. • “The line was too long!” — Lines are the universal sign of popularity. You’re not waiting for average — you’re waiting for mayhem. And you know what they say — anything worth screaming about is worth waiting for. • “Tickets were too expensive.” — You’re not buying a jump scare; you’re investing in months of craftsmanship, lumber, latex, lighting, and the occasional therapy bill for the actors. Try building a four-story nightmare and see what your budget looks like. • “Not enough actors.” — Haunters are human (shockingly). Sometimes people get sick, lose their voices, or have jobs that don’t pay them in screams. But the cast that is there? They’ll make you forget there aren’t 500 of them — because the energy feels like there are.

Here’s the thing most people miss: haunted attractions like Jackson’s Underworld aren’t run by corporations with endless budgets. They’re run by passionate creators who spend months building, painting, wiring, sweating, and losing sleep to give you a few minutes of pure, unfiltered escape. These aren’t just “haunted houses.” They’re live art exhibits powered by caffeine, chaos, and love for the craft.

So before you rush to drop that one-star review because you “didn’t get scared,” take a moment. Look around at what you just experienced — the thunder, the atmosphere, the handcrafted sets, the dedicated cast — and realize you just walked through something made with heart. Appreciation costs nothing, but it keeps the Halloween spirit alive.

Last but not least, a massive thank-you to Leina for her hospitality, warmth, and vision. She’s built not just a haunt, but a family of artists who pour everything they’ve got into creating this dark playground. You can feel that passion in every corner, every scare, and every drop of fog.

Jackson’s Underworld isn’t just a haunted house — it’s proof that when passion meets darkness, magic happens. So show up, show love, and show some appreciation — because these folks work their haunted hearts out to give you the night...

First things, waited over two and a half hours to get in, was told it was a 45 min wait. I'm okay with a 45 min wait, but being told one thing and then end up waiting for nearly three hours with nothing to do while waiting in line, that's pretty ridiculous.

The haunt itself is very disappointing as well. The first thing we noticed was that we could barely enjoy the scares/scenery because they were blasting heavy metal so loudly, that we basically couldn't hear anything because of how loud the music was, and several in our group walked out of the haunt with a raging headache.

There weren't a lot of actors in the haunt either, and many of those actors missed their scares. I even saw one of them dancing off to the side, and we completely passed them before they even noticed we were there.

Another reason we couldn't enjoy much of the scenery was because of how dark it was! I understand it's a haunted house and it doesn'tneed to be too bright, but it is dangerous to make it too dark for anyone to see! I tripped over a few props (at least that's what I thought they were- again, too dark to tell!) Not to mention we couldn't make out what a lot of the rooms or actors were because we could barely see two feet in front of us! Darker does not mean scarier, and too dark can mean dangerous!

The worst part is that we paid nearly $200 to enjoy this place, expecting a good show for that price, but all we got was a haunt that clearly has no idea what they are doing.

People are right, Jackson's Underworld has REALLY gone downhill, and unless changes are made, they're going to end up losing (or going out...

Horrible service. We drove 45 mins there. There were some issues. (1) When we arrived, we asked how long was the wait, one of the workers said an hour. We waited 2 hours outside. (2) Once inside the building, there was another line to the line. (3) When we got to the top of the line, staff stated that there was another line that we needed to wait. It was going to be about 3 hours long. (4) When we asked the staff why there was no communication since they’ll be closed if we get in. The staff stated, “I don’t know. I only work here.” (5) the line outside was only to get to the building and not the actually line for the attraction. There was no other line to distinguish if you’re in line for tickets or in line for the attraction.

We spoke to several staff and they couldn’t help either. We were told that VIP tickets were “sold out.” (You can still buy online but not in person because they didn’t think about closing that option.)

They wouldn’t give a refund. They stated that we could come back another time like Thursday or Sunday. Their excuse for bad service is “it’s because it’s a Saturday night.”

I would steer clear of this location. They only want money and do not care about giving great experiences at all. They acknowledge how it’s a problem to mash “buying tickets” and “tickets purchased” into one whole line to get into the building.

Again, horrible experience.

UPDATE: I called and emailed this place multiple times and no response. They wouldn’t give me a refund because each time that they’re opened, it’s the same rodeo again. I still have my ticket and I want my...