Gretchen's Hallmark — Local services in Jacksonville

Do not buy any Pandora items from this Hallmark shop! I bought a small Pandora ring that my girlfriend picked out on 12/21/23… three days later the ring broke unexpectedly … when I attempted to have it replaced on 12/26/23 I was told that no returns or replacement could be made without a receipt… I showed the employee the bank transaction and was told that the most they could do was to check the security footage and call me back. This never happened. Even after repeated calls to speak to the manager It’s a disappointment because I have always shopped at this store for Pandora. IMOHO, Any store that has multiple handwritten notes taped to the register stating they don’t accept any exchanges without a receipt should be avoided! Thank you Hallmark Oakleaf for standing by...

I've had nothing but amazing customer service with the kind ladies at this store. Not only did the manager, Dawn, help me with everything I needed to make my shopping experience a fantastic one, but she also went above and beyond to help me find the perfect Mother's Day gift I was searching for and desperately wanted to give my mom the best day I could possibly give her. My mom was so thrilled with her gifts and I couldn't be more thankful for these kind and helpful women. I will ALWAYS recommend them and do business with them. Thank you so much for the amazing customer service and helping me put a huge smile on my mom's face! You guys...

I absolutely love and cant get enough of my local most go to Hallmark store. Melissa has such a fun and engaging team that always makes sure to go out of their way to make all their customers feel special. Love the connections that they make with everyone that comes into the store. Not to mention the way the store makes hallmark ornament premieres so fun by always having a specific theme for each release is such a nice touch. Other stores should take a page out of what this store is doing because it is always...