Palm Casual Furniture — Local services in Jacksonville

About a year ago, I purchased a set of four chairs, two tables, and an umbrella from Palm Casual. I was up-sold into purchasing the chairs with cushions which are very comfortable and a beautiful fabric. I initially intended to buy the mesh fabric because I knew my uncovered deck would expose them to the weather, but the sales person insisted that the cushions would not absorb water and would be OK out in the rain. Regrettably, that is NOT the case. They turned out to be four big sponges. When I want back to the store for a resolution, the owner told me that that should not happen. His only offer was to swap them out for the less expensive mesh fabric with no financial consideration, stating that they are "about the same price" which they are not. For the past year, I have stored the cushions in my garden shed, but on the rare occasion when I forget, or they are out in an unexpected rainstorm or even overnight in the dew, they become soaked and take days to dry. I am assuming that the fabric on my furniture failed to have the water repellent treatment. However, it makes me mad that I was misled and they failed to provide an acceptable solution. Beware, they don't stand behind their sales...

By Aug 17 we had probably been to 12 stores looking for patio furniture. I am big on customer service so If you want my money, show me! We stopped in Palm Casual, the one on Beach that just caught fire a few days ago and was greeted by both Cory and Heather, Cory answered some questions we had and we looked around. Bout 15 mins later Heather came and asked if we had any questions!

I can’t brag enough about this young lady! She was very knowledgeable of the products and prices, very straightforward, very attentive and reassuring. We were in the store close to 2 hours but she was so patient with me constantly changing my mind. Heather is awesome at her job and if it wasn’t for her customer friendly service, funny sense of humor, approachable attitude and just how she was with us, we probably would have shopped around some more. She made clear of what type of product and services along with the lifetime furniture guarantee they offered; so Heather, awesome job cause you have us for life! LOVE their quality furniture! You will spend a little more but LIFETIME furniture! We met the dad at the OP location so I see where she gets it from! He was...

Almost 3 years ago, I purchased a set of four charrs from this store. Over the last year. I started noticing some cracking in the wicker. I took some pictures and emailed the store. They immediately told me that they would either replace them or credit me the value for new furniture. I just returned form the store where we selected four new chairs with new cushions. They provide a full swap. No pro-rating for two out of a three year warranty. Morgan at the store was great. She processed my original email and called me personally. She spent the time this morning to describe all of the available sets and fabric choices and made some great suggestions. I can't say enough about what an exceptional experience this has been. Definitely buy your patio furniture here. They stand by...