Winn-Dixie — Local services in Jacksonville

Sadly, this is an exceedingly difficult review to post. I absolutely love this location, however recently I have noticed a steady decline in the quality of customer service. It culminated this morning at 9:39 am. As I have been a regular customer for over five years, I’ve become friendly with the staff especially, Tim (the butcher – 5 STARS ALWAYS), and the personnel at customer service, because I regularly purchase wine and lottery. What was really distressing, this morning your associate Brian, who has assisted me numerous times, and when I say numerous, I am referring to dozens of encounters. Brian and two other associates engaged in a conversation, when I arrived at the ACM Lane, after patiently waiting for a while, I requested assistance. Bryan came over, cordially greeted me, because he KNOWS ME. I need him to clear the wine so I could complete my transaction. He asked me for an ID, I thought he was kidding, and I inquired why? He said since I had my wallet out and since it was HIS JOB, SHOW ME YOUR ID. Please understand, I know the Winn Dixies policy for someone who looks under forty, and if it’s an underage cashier, they have to physically scan the ID. But in this case, I am 66 YEARS OLD, and appear older than 40, plus this associate has ASSISTED ME BEFORE. What I did was purposely cover the date and held the ID at an unreadable distance. He said thanks, I asked him, “What’s my birthdate” to which he could not answer, He said “I saw the 19 in the year” which was impossible. Apparently, this is the new Winn Dixie Customer Service or this an associate trying to prove that he has some authority. This is NOT CUSTOMER SERVICE especially for long time customers who travel past two Winn Dixie’s to shop at this location. Now, I feel disrespected and doubtful to return to this store, and this is where we purchase the bulk of our butcher prepared meat...

Every single time I come here there’s issues. Today the issue was I came in for lotto 12/06/2021. I was standing at customer service and, of course, nobody was manning the station. The customer service person comes out the back after being called by register 7 for whatever issue they’re having. I had already been standing there for 5 minutes. She goes and helps register 7 for over 5 minutes while I continue to wait. When she comes to help me, she informs me that she can’t cash out my $200 lotto because inventory hasn’t done the count, so that means I wasted my time. Customer service desk is supposed to be ready and open at 9am. I was here at 9:40am. I used to work this location at age 15. How far you all have fallen. I will never spend another dollar here on lotto or groceries ever again. The other location on SR-17 Park Ave...

Shelves mainly empty. I was trying to get some medicine but an employee felt It was more important to straighten the shelves instead of letting me get what I needed or even asking if I needed help. Two registers open and very backed up. No self check out in this store. Most of the buggies, the handles are broken and tapped up with black tape. Some have gross gooey stuff on them. 8pm and most of the buggies were in the parking lot. The employees are so unfriendly and angry/depressed looking. I only went there because my two bad hips wouldn't allow me to make it through Walmart but I have no intentions of going back. It's like this every time I go there. I had originally given them 3 stars but changed it to 1. If there had been product on the shelves I would have spent more...