Dutch Bros Coffee — Restaurant in Jacksonville

There's an issue with the way orders are handled in line. I pulled up along with another car in front of me on the left (which was the shortest line). 4 cars pulled up after me in the right lane. One car on the right even sat at the menu for a few minutes while I was already in line to place my order. Two more cars pulled up behind me. Two ladies came out and decided instead of going one line each, they both went to the right side, took care of the two cars that came after me on the right, the car in front of me after (which is fine, he was there before me), then the ladies skipped me, went to the two cars behind me and right back to the right lane again to help two more cars that pulled up after the original two that pulled up after me. So in total the took the orders of 6 cars that came after me. In the meantime I couldn't leave to go to another business because I was tripped by all the cars there were server before me. It's not the first time this has happened. It's one of multiple times.

The manager was and is great. She deserves a raise. Always happy to help and sweet She made it up to me, but I felt I still needed to write a review because it's always been an issue but this time it was too much. One or two Cars taken by accident when they came after is fine, but 6 and being skipped is not. It could have been avoided if one ladie went to each lane,...

Manager lacks professionalism…i reached out with concerns about my underage daughter closing at 10:30 pm and the “manager “ told us flat out no she won’t work with her school schedule and if she wanted to continue to work there then thats the hours what she will have to work. Mind you my daughter expressed to them 2 times before the schedule was made that she can’t work that late on a school night. I called corporate and they completely understand where I was coming from as a concerned parent and ensured someone from corporate would contact me back about my complaint. A few moments later i get a text notification from the manager. I thought to myself “ Ma’am you are on the clock please leave me alone!!!”…after we talked face to face there should no more interaction with you…I HAD TO BLOCK HER….i do not feel safe with my child working there that late especially with such an unprofessional manager. I fear she will retaliate...

I was excited to see a Dutch Brothers nearby and today I tried it. I was greeted by a very friendly lady who took my order at the drive-through menu. What took me back though is that of course she asked me to add a tip at the end. I don’t understand why these places are asking us to tip someone for taking our order? That really set me off.

The lemonade I ordered was fine, but the cranberry and orange muffin top was horrible. Not only was it cold, probably just out of the refrigerator, it was in a sealed plastic bag and was covered in sugar. If I wanted something that wasn’t fresh, I would’ve gone to the grocery store. That would’ve been a better option Since tasty cake and little Debbie taste better than this. I couldn’t even finish eating it. Sorry Dutch Brothers, I will...