Tanger Outlets Commerce — Local services in Jefferson

My husband has been buying me pocket books and accessories from The Coach Outlet and Coach stores 17 years. Every year has always brought beautiful bags in beautiful colors, shoes, watches, wallets, umbrellas, charms, etc.... until this Christmas the store didn't have my size of boots so my husband ordered them in my size but unfortunately I have never had a pair of Coach Boots and they are for the narrow feet I must say, but he didn't know and it was a Christmas gift so I wouldn't see until after Christmas so he got them 12/17/24 wrapped them and put them under the tree we moved out of state and the earliest we would get back was this past weekend which was 1/20/25 and went to Coach Outlet in Commerce where most of the reps know my husband as Mr Walker and always speak to him b/c he is a very or may I say was a very loyal customer until this past weekend when we got turned around at the front door with my 2 pair of Coach boots one brown and the other a black pair b/c of the date on his receipt, not to mention it was nice the store associate advised me my pocket book was unzipped but rude to say I need another and that was one of the Coach pocket books hanging on the wall behind the register and one of my Christmas gifts, so needless to say it wasn't a pleasant experience I have over a 50 bigger Coach bags that were lifted to me from my husband from either Belks, Dillard's, or the Coach outlet, and over a 200 bags all together, I have multiple tennis shoes, sandals, flip flops, recently started collected the charms, wallets, etc.... but never any boots and have never ever made a return in 18 years so had no idea about the 30 day return policy or I would have mailed the shoes to one of daughters to return but in 18 years I have never had that issue and my husband made the associate aware we was unaware but to me I felt if a customer comes in with a receipt I could have at least took the time to see if they were a loyal customer and have they ever returned anything in over 100 transactions instead of offering a bag to put the shoes in....This is the problem with business and the world today instead of trying to make the customer or look for a solution people find a way to keep from assisting a customer, less customers less work...In my era you give it 300% or don't do it and you always make the customer happy, we didn't complain nor was rude as bad as I wanted to be, but my husband kindly said I have been doing business here and long time and never knew the return policy, and nothing was said just like she never pulled our receipt up in that computer to see if my husband was a loyal customer. When we walked out the door all my husband could say is I wish my girl was there she would have helped she wouldn't have done me like that and that's why I always like her helping me and I responded you better glad you was with me but don't buy me anymore Coach I am done with Coach I felt like I done something wrong by trying to make an exchange it's not like we wanted a refund but anyways thank you Coach for the last 25 years of my style b/c I use to think when people say one bad experience is enough sometimes is crazy but sometimes is enough I'm stuck with over $300 worth of shoes I can't wear or exchange when my husband me together has spent over $30k in 20 years and no solution and it was a gift so just an FYI if it's a Chritmas gift shouldn't it be 30 days after Christmas but goodbye Coach and for any loyal customer it's a 30 day refund or exchange policy no matter where u are what ur doing.... yours truly April Walker and my husband is J. Walker unsure if he wants his name on a review but our prior home was Anderson SC that should be enough to look and see that my husband was a great spending customer....Upset ex loyal customer and hello Michael Kors, Versace, Looney and Bourke or which ever brand has my colors and designs never thought I would say bye bye Coach bought my daughter and sisters Coach for Christmas glad it fit them...geezh I shop early they would have been...

Updated Feedback – The Force of Retail Still Felt

Thank you, Tanger Outlets Commerce Team, for taking the time to respond to my feedback. Your thoughtful message—and your acknowledgment of my positive experiences at other Tanger locations—reflects the customer care I’ve come to appreciate across the galaxy of Tanger Outlets.

I’ve updated my original review in response to your reply.

While the incident involving photography occurred at the end of my visit and did bring imbalance to an otherwise smooth experience, the path before that was filled with promise. I explored several stores throughout the outlet center and uncovered some true deals: a pair of Adidas shorts, regularly $45, acquired for just $11—a bargain worthy of celebration. At The Children’s Place, I found great deals for the youngling back home, making the journey even more worthwhile.

Though the enforcement around photography caught me by surprise, I’m encouraged to know my feedback has been shared with your team, and that steps are being taken to bring more consistency and clarity to the guest experience. A balanced policy, clearly communicated, benefits all travelers.

Overall, my time at Tanger Outlets Commerce still held value. I appreciate your willingness to listen, respond, and align your efforts with the welcoming spirit Tanger is known for. If my travels bring me back through this sector of Georgia, a return visit may yet be in the stars.

May your guests arrive with purpose, and leave with savings.

— Dain Vossar Galaxy Guide & Local...

I recently visited the Tanger Outlet and was pleasantly surprised by the wide variety of trendy clothing and accessories available at discounted prices. The outlet is conveniently located in a bustling shopping district, making it easily accessible for shoppers.

The Tanger of the outlet is spacious and well-organized, making it easy to browse through the racks without feeling overwhelmed. I appreciated the cleanliness of the store and the helpfulness of the staff, who were readily available to assist with any inquiries.

One aspect that stood out to me was the extensive selection of designer brands at significantly reduced prices. From high-end handbags to stylish footwear, Fashion Haven Outlet offers something for every fashion enthusiast without breaking the bank.

However, I did notice that some sections of the outlet were a bit crowded during peak hours, which made it slightly challenging to navigate through the aisles. Additionally, while the majority of the staff were friendly and attentive, there were a few instances where I encountered less-than-stellar customer service.

Overall, my experience at Tanger Outlet was positive, and I would recommend it to anyone looking for affordable and fashionable clothing options. With its diverse selection and convenient location, it's definitely worth a visit for savvy shoppers on the lookout for...