The shopping experience at Dieruf's hardware is consistently exceptional, the prices are competitive with (if not equal to) large hardware stores and they have a diverse selection of tools and machinery for rent to use in almost any DIY project.
The current owner recently helped me in accomodating my situation regarding the rental of a piece of equipment. He was very understanding of my unexpected schedule change and worked with me so that I would be fairly charged in a delay of returning the machine.
Also, on that same visit, when I purchased a full propane tank (tank included), the price was less than any other store in town.
Dieruf hardware has secured my patronage for life because the employees are knowledgeable and polite, the store itself is always clean and presentable AND they offer free popcorn while you are shopping! I feel like my visits are welcome and the staff and owner actually care about me, rather than just making a sale.
Finally, if you need advice on a DIY project, the folks at Dieruf have the experience to lend to make sure that the undertaking is done correctly and in a timely manner. JTown is fortunate to have a small business such as Dieruf in our...
Read moreWe've shopped at Dieruf Hardware for years, and there's something to be said about the level of customer service with a locally owned business. Not only does Ben's team work hard to personalize service, they take customer satisfaction very seriously. We are always happy to shop, here, over many of the Big Box stores in the area knowing that we will receive the most attention at Dieruf. They go the extra mile to help with purchase selections and make sure that customers are met with knowledge and expertise. They also ensure that every detail is paid attention to, including making purchases easy for their customers. When our parents wanted to make a major purchase as a Christmas gift for my husband and I, Ben patiently worked with them over the phone to help them make their purchase from Cincinnati. Even over the phone, they were impressed with his customer service skills and the ease they found making a purchase with him. We are grateful for this experience for them, and the many we've had ourselves in the store.
If you are frustrated with not getting one-on-one attention from larger and more impersonal shopping trips to Big Box retailers, Dieruf is...
Read moreDieruf Hardware is always the first place i call or visit when i have hardware needs. As soon as i walk in someone will ask me what i need, take me to the area of the store where i can find it, and help me figure out how to use it. AND they are competitely priced as those big box stores. One employee knew how much grass seed I needed because and i quote "I live near your house and I know the size of your yard." You don't get that at the big box.
This is my favorite Dieruf story. I was looking for something to put on my flowers to keep the squirrels out without hurting them. I found something on the Internet that was made from granulated coyote urine. Don't ask me how they got the coyotes to pee in the bottles.
The price on the internet was 19.99 plus shipping. I thought "I wonder if Dieruf carries this? " so I went there. I walked in and the guy asked "What can i help you find? " I said (just for fun) "I'm looking for granulated coyote pee." He looked at me for a second amd said "Let me show you where it is. " It was the same stuff that was sold on the internet and it was 17.99 and no shipping. They made me a loyal...
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