Smokers 21 — Local services in Jeffersontown

This shop over charges and says it's tax, but then charges tax on the final sale. For instance if incense are 10 for $3, why charge .34 per stick. If it's tax, then there should be no sales tax showing on the receipt. When I questioned it and said I'll never be back, the female clerk said they have a lot of other customers which was rude asf. So I guess they're not too worried about customer service or repeat customers. They may be polite, but that politeness is a distraction while they rip you off. They are price gouging. You better pay attention.

So I'm editing this review to verbally give this store zero stars since the lowest I can technically go is one star. I've learned that the other person that I dealt with in this "place of business" is supposedly a Manager. I have to use that term loosely because people tend to get these positions with absolutely no managerial skills and this "Manager" is one of...

I Tried to get a bowl that would fit my bong, but the cashier working today was too incompetent to tell me, I ask “so I understand that it’s a 14mm bowl and this one is a 19mm bowl, but what is the size of the connector of the bowl to the down-stem?” He states “I don’t know”. His whole job is to know the product in the store which he clearly didn’t. So I had to guess that they were the right size. Normally the workers I used to talk to were helpful, but today I bought a useless bowl that doesn’t fit because I needed a bowl and the only ones available weren’t labeled well enough for me to figure out which would work, so while deciding your worker stood at me with a blank expression. I don’t think I’m going to be coming back to a smoke shop who has workers who don’t know the product they’re selling and or doesn’t label their products...

I’ve been trying to quit smoking and have been nicotine free for three months on the nic free vapes. I asked the guy specifically for a nicotine free vape and he gave me one with nicotine instead. After testing it in store per policy, I realized immediately and the rep tried to argue with me saying I didn’t ask for nicotine free instead of apologizing. Then, he told me there was nothing he could do and I would have to buy another vape if I wanted nic free. He offered to “help me out” on the price when it was his fault in the first place. What a joke. Poor customer service all around. Buyer beware- make sure you get what you ask for or they will...