Riverside Cigar Shop and Lounge — Local services in Jeffersonville

Way too smokey, could not imagine sitting in there for 1.5hr, the owner threw a fit about me bringing in a root beer, (unopened) said he would loose his liquor license but I assure you I have seen flasks in there before. (Must have been because I am not a regular). I get it, if you can't bring a sealed soda in a business that sells liquor then ok, rules are rules. The main humidor stayed about 64% the entire 10 min I was there. The rear corner had some type of stocking crisis because several Drew Estate packs were just thrown in there, bent packaging, dented sides, etc. I think the guy should worry a little less about sodas and more so on the product in his main humidor. The prices are about 3-6 dollars more on sticks than across the river. I did pick up a few things that my BM's dont have so I am a valid customer. Even last time in here I spent over 100.00. So I am not saying it's a total waste to go there, I guess lesson learned is unless you are a regular than be prepared to get treated like it. Guy behind the counter didn't say thanks for this 100.00...

Stopped by this shop after having lunch at a restaurant nearby. The person behind the counter was cordial, wouldn’t describe him as friendly. The frustrating part of our visit came after I spent $38 on 3 cigars, we went over to the lounge section (in the cigar lounge, not bar area). We were 1/2 way through our cigars when the person came over and asked the ages of my son and his friend. I told him both were 18, and old enough to smoke. He informed us that they needed to be 21 in order to “stick around”. So, we were forced with the decision to argue or waste the remaining 1/2 of 3 decent sticks. So, we left. No “thank you” or any other recognition for our business or making us leave. I completely understand the law and rules. If that’s the rule, that’s fine. But tell me before I light up and waste the cigars. No one questioned age when I bought the cigars, and my son’s friend even purchased another cigar...

Original Review 1/4/19: I drove nearly two hours to check out this shop because they were supposed to have a couple of cigars I was looking for. They get two stars for having them but their customer service was sub par at best. The guy running the shop, it seemed like it was a chore to help me out. I was really hoping to stay and smoke a stick but did not feel welcome at all.

Update 1/7/20: I spoke with the owner Jeff and he genuinely wanted to make sure to let me know that my experience wasn't the norm there. To me it says a lot for the owner to reach out and find out what went wrong so that he can make it right, so I will give them another go. Thanks Jeff and hope to meet you in...