Bel Furniture Champions — Local services in Jersey Village

Gwen, the sales representative, deserves 5 stars because she was so nice and helpful. Unfortunately, after the positive interface with Gwen and the purchase of the furniture, things went downhill fast. The chair I received was dirty and had sticky stuff on it. The delivery guys could care less about the condition of the furniture they were delivering. Fortunately, Gwen took care of the problem and I received another delivery. I purchased a 5 year warranty, which is turning out to be a nightmare. The chair had to be repaired a couple of times. The technicians didn’t have the part on their truck to make the repair on one occasion, and had to order the part. This caused another repair date to be scheduled, which prolonged the repair time. The chair has a problem again, and for the first time, I was made aware that another company, Guardian, will be doing the repair. I was also told technicians don’t bring any parts with them. They make an assessment, and if they need a part they will order it, and I would need to make another appointment for them to come back out. (Huh??? I explained the remote stopped working. They should bring a remote.) Through “too many” calls and communications with Bell and Guardian, I was finally told a technician would be calling me to schedule a repair date. After waiting and waiting and not receiving a call, I called again, only to find out Guardian had not received the information from Bell to even send a technician out. Because of prior procedures, I cannot sleep on a bed. This chair is my bed, and everyone I spoke with was made aware of this. The representative I spoke to from Guardian this morning, Tammy, really seemed concerned, and said she will try to get a technician to me. Hopefully she will be successful. I usually don’t submit reviews, and certainly not negative ones. My husband and I have been very frustrated with this purchase from Bell, and won’t ever shop here again. It wasn’t a large purchase, but we feel that when you make any purchase, it should be valued by the owner. I am not advising anyone not to shop at Bell, but I am advising you to...

we went about a month ago to get all our furniture for our new house. We told the lady that was working with us that we were trying to move in as soon as possible. We are trying to get everything moved in as soon as possible so we were trying to find everything that we can get delivered fast. Now we fell in love with this set of couch, and I had to side tables and the coffee table. Keep in mind we spent 9000 in cash for everything so we got the bed two days later they brought the two sofa chairs two days later which was great awesome now we’re just waiting for a couch. the only reason We decided to wait for a couch because we had two recliners which was only me and my husband now they’re recently calling us talking about that. They are not going to deliver our couches a week later because the delivery people can’t come during that time and they can’t deliver our coffee table and our two side tables a month later why I don’t understand. I literally asked her. What if they’re bringing a couch next week why can’t they bring the side tables and the coffee tables and of course she had an attitude because obviously I had an attitude because it’s annoying that they can’t simply bring both of them together. When why are they bringing it two different days and why are you bringing our table on months later and it’s really annoying even more because they also call us the date of when they’re supposed to move in everything to say no oh sorry unfortunately we can’t go because due to our delivery people of the company that brings out the stuff can’t do it today they could do it next week and a month later like ma’am, what are you talking about and why are you calling me the day of to tell me that it’s honestly annoying. if i knew they were going to take this long me and husband wouldn’t took all our money and spend more somewhere else to get better service and not to talk to a rude employee that has an attitude because I have an attitude because my stuff is getting delayed like if it’s her stuff I’m sorry I’m giving you an attitude but honey you work there and and those are your...

Bel Furniture id the most pathetic furniture store when it comes to Customer service. They are nice and warm when you go to them but then they show their true colors. I had the worst experience of my life with you people. I bought my furniture from 7111 FM 1960. The manager there is rude and racist. He said that I CANT READ OR WRITE IN ENGLISH. I made a complaint about him and has heard NOTHING back from their corporate office who assured me that this is NOT HOW WE WORK. I m now raising this matter with concerned authorities. If anything you should at least have the courtesy to call back and apologise for his behavior.

They dont share any of their ridiculous policies and they dont tell you that it is impossible to return furniture. When I asked him why you didnt tell me this before, the manager said DONT YOU KNOW HOW TO READ ENGLISH? DID U NOT READ WHAT YOU WERE SIGNING. Yes, I made the huge error of no reading when they asked me to sign. I asked my helper whats written here and he said oh nothing much. Just that someone 18 and above should be there when they deliver. And when i said i want to return he told me that you have signed a paper that says WE DONOT ACCEPT RETUrns.

Only because i m Asian and alone thats why he talked to me like that.

Im completely disappointed. I wish there was less than one star.

Please read a 1000 times before uou sign...