Salons by JC- Houston North-Champions Willowbrook — Local services in Jersey Village

I recently was referred to The Monroe Experience at this location last year and I am ready to tell my story. The lady name is Marilyn in suit #37. I booked my appointment for January 21st of 2023. I paid for my appointment on her site online I’m full in December of 2022. The first appointment that we set up, she text me 20 minutes before while I was in route to tell me her son had a sudden emergency. I was very understanding and said ok, we can reschedule. The second appointment we had scheduled, she text me 30 minutes before and told me her mother passed. Again I was completely understanding and said we can reschedule or we can begin the refund process if this isn’t a good time. She said we can reschedule. The third appointment, I drove all the way there. She was not there. I called, I text. No response. None that day. Finally the next day I get a text and she responds saying her husband had emergency chest surgery. If you’re still reading, it gets better. I said ok well we can just do a refund. This is not good timing obviously. She says, no we can reschedule. Me being kind and wanting to support a small business, I accept the fourth rescheduling. Now we are on our fourth appointment (February 6th 2023). I drive all the way to the location. The doors locked. I called and text, no answer. I waited a hour. I cried at this point because I couldn’t believe what was happening. The original appointment that was weeks ago at this point was for my birthday. I ended up canceling my birthday plans because of this inconvenience. I took off work a few times and hired a baby sitter to watch my child. I wasted so much gas (hour dr from my home). I pushed back a vacation birthday trip to California. I had to pay fees for changing flights. All I could think about is how can a person do this to someone. If it was going to take all this, why not just refund me my money. That is why I cried. I was in disbelief that I lost so much time and money. An hour goes by. I’m still outside. Marilyn text me and said her phone died. She just got a new replacement. And she is behind schedule. I waited a few minutes to see if she would at least tell me how far behind so I know if I should leave. She didn’t mention it. So I respond and asked her how far behind are we talking. She never responded to my text. The next day she apologized and also told me her brother is dying. I said please give me my refund at this point. And she has stopped responding all together. I hope this experience helps the next person. I hate I had to do this but I was being kind to someone who clearly took advantage of me as a consumer. It makes me question all the businesses in this salon. Was I scammed? I am getting the police, consumer protection hotline, and the Better Business Bureau involved. I hope I...

I'm very disappointed with the management of this salon, especially the owner, Mindy. While she presents herself as kind and sweet, my experience has shown otherwise—particularly when it comes to honesty and professionalism.

I started renting the couple’s suite in October 2023, where I invested my own money to install sliding wooden doors, Thai massage bars, wall shelves, and decorate the room. All improvements were done at my expense to create a professional and flexible space.

We gave our notice to move out at the end of April 2025—following the contract by informing her staff one month in advance. I asked Mindy early on if I should remove everything I installed, and she said yes. So I listed the sliding doors and equipment for sale, and began planning the removal.

At the same time, I tried to find someone to take over the space, and also asked Mindy and her manager, Sara, if they knew anyone. A week later, when it became clear no one would take over, Sara told me that Mandy siad not to worry about removing the doors or bars—just to clean the room well. She never said anything about deducting money from our deposit for leaving the fixtures in place. If she had, I would have removed or sold them.

On move-out day, no one from management came to inspect the room, even though I tried to confirm many times. Only after we left did a part-time staff member come take photos. There was no proper check-out process, and I had to chase down communication.

Despite knowing we were leaving a month ahead, Mindy told us she was abroad and delayed our $600 deposit refund. A month later, we finally received a cheque—but with $200 deducted. She claimed it was because we didn’t remove the bar (which her manager said was fine) and even blamed us for "pressuring" her to find a new tenant.

This whole experience felt dishonest and unprofessional. I feel we were taken advantage of, and that management was intentionally misleading to avoid returning our full deposit.

If you’re thinking about renting space here, be extremely careful. Don’t rely on verbal agreements—get everything in writing, take photos, and keep records of every conversation. What seems like kindness at first may turn into excuses and unfair...

Let me start out by saying this is the first time I have ever taken the time to review a business; With that being said, I wanted to change up my look without hurting my bank account. I’ve been going to Phuong for lash extensions for a few months now and I couldn't be more pleased. The salon/studio was clean and inviting. She is courteous and very accommodating to my schedule. Just overall super sweet. I’m very happy with the results. Definitely worth the quality and commute. Not to mention, my lashes last for a month before they start looking wonky! Haha. I would say to try and get a refill every 2-3 weeks.

Thank you for exceeding expectations, see you...