Dripp'in Slime — Local services in Jersey Village

I truly hate to write a review like this, but as a fellow business owner, I believe in the importance of customer service. I always strive to treat people well, even in moments where I may feel I'm right. That’s just part of doing good business.

Back in August 2019, I rented the Dripping Slime bus for our kids and nephew to make slime. The owner was kind and respectful, even though the air conditioning wasn’t working in the Houston heat. I chalked it up to growing pains since she had just started the business, and I appreciated her professionalism and warmth.

Fast forward to yesterday, I was excited to bring my 3-year-old daughter to the storefront for her first slime experience. She wasn’t born yet during our first encounter, but she's really into slime now, so I thought this would be perfect.

When we walked in, the initial staff was welcoming, although they didn’t seem to know about our reservation. No big deal, they got us started right away. There were a few teenage boys working, and while it was clear they were still learning how to engage with customers, they were polite, helpful, and attentive. Everything was fine—until the owner arrived.

The moment she walked in, the energy completely shifted. I instantly recognized her as the woman who helped us in 2019, and I was genuinely looking forward to congratulating her on the success of opening a storefront and offering encouragement. But I never got that chance.

She came in with a visible attitude and immediately began loudly scolding and cursing at the teenage staff, right in front of customers and children. Her language was inappropriate, and the tone was aggressive. There were only two customers present: myself and another mother with her young son. My daughter is just 3 years old, and the other kids in the space couldn’t have been more than 10. None of us were acknowledged or greeted, just subjected to that energy.

It was uncomfortable, unprofessional, and extremely disappointing. The entire atmosphere shifted in a way that no parent would want their child around.

What hurts most is that I intentionally chose this business over other options, like Slimoo, because I wanted to support a Black-owned business. But as a community, we have to do better. Success isn’t just about having a great product or idea, it’s about how you treat people. And the repeated complaints in her reviews about poor customer service suggest this isn’t a one-time thing.

Unfortunately, I won’t be returning or recommending this place. The teenagers there did their best, and I feel for them, as well as for the customers who experienced that energy. But ultimately, the owner's attitude will be the downfall of this business if it doesn't change. People will go out of their way to support great service, even if the product is just average. But if the service is bad? Customers will go elsewhere.

I sincerely hope the owner takes this as an opportunity to reflect, seek some customer service training, or perhaps reevaluate if this industry is really the right fit. Not every path is meant for everyone—and that’s okay. But treating people with kindness and respect should never...

I'm on your social media that you wanted me to reference when I stopped by quickly, mistakenly thinking I would be welcomed warmly. Here's the review I left on Yelp: You could not have made me and my daughter feel more unwelcome in your shop. Sorry to bother you while you were cleaning and eating, Google said you were open, thought I could pop in really quick and ask about some birthday party packages. The fact you had a problem with my four year old daughter taking a few steps forward, the way you said she can NOT go over there she was literally two steps to my left in that tiny space, squatting to look at something. The way you didn't put your food down at all and asked me did I look at your social media yet... "Because all that information was there" I told you yes! I have looked on Google and Yelp! 😊 But I couldn't find much information specifically about parties. I'm on it, why were you talking to me like you didn't have 5 minutes to spare? I'd have preferred you just passed me that pamphlet, let me know it was by appointment only, and I would have taken it and said, great! I'll call if I have any questions.

Also the way that you stopped talking mid sentence and smirked and gave us the cold shoulder because I was addressing my daughter quickly to please let me talk, the smirk on your face was COLD. If that's the way you act around kids well DAMN. We weren't in there more than a full 5 minutes, I really wanted to support local businesses and Black owned businesses at that but, lady, you gotta get some people skills. Won't be having our party with you, won't be visiting you, left me with a really s* feeling. Having had just left Kangas indoor playground also to ask about a party and smiles all around, I was on a roll until I hit your place. And yes I can afford $450, sorry I thought you said $250, I couldn't even pay attention to everything you were saying because of your body language and tone, mentioning this because of the way you stopped and said, NO, nothing is 250. Talk to my kids all day long about how to treat other people with kindness, epic fail...

I want to start this review off my stating that I read most of the Google reviews when my sister (in love) told me this was where she was having my nieces 5th birthday party. I was definitely skeptical however, I am sooooooo glad she did!!! The party was cute, unique, the hosts were attentive and they made great use of the time that was given to celebrate the birthday girl! At one point, even the owner was helping out!

Honestly, as one of the parents watching and taking pics of the kiddos, I was secretly hoping someone wouldn’t show so I could get in on the fun! This is a small space and I must’ve bumped into one of the hosts at least 5-10 times over the course of the party (taking pics and tending to guests) but never once was an eye rolled or any inclination that I was in her way! She politely smiled and said, you’re no bother at all! Her patience with the kiddos was unmatched! And we had some eager little ones! Lol. There was also a moment where guests were uncomfortable with the temperature, I asked the host if it was okay if we lowered the air just a bit… I was truly expecting her to be like, REALLY?!?!? Lol! But again, she said oh yeah, I can do that right now (and that she was warm too 😂)!

This review is getting lengthy, I know, so I’ll wrap it up… But in closing, don’t let previous reviews stop you from enjoying this experience! Our kiddos and parents had a great time and I’m planning to return with my daughter for some mommy and me QT! Great job Dripp’in Slime! Thank you for being creative and stepping out of the norm to deliver an experience that keeps young kids engaged and excited! I was looking for you on IG to tag you in the MANY pics that were taken… but couldn’t find...