Kroger — Local services in Johns Creek

The employee, Alex ( who called himself “manager” and so as two other employees, have discriminated against a young foreign couple at the customer service center. Neither of those 3 Kroger employees have not asked for IDs, they just “ assumed” that these customer-couple might be too young. This store employees don’t treat every customer fairly. “ the manager”, Alex was extremely rude, did not explain the policy ( which did not exist a month ago when I was here with another group of people for exactly the same service). A pure Discrimination based on race and origin, and the age at this case.. You don’t assume that someone is underaged because someone looks young. You - verify, but do not mistreat and discriminate.. After this horribly experienced, we went straight to Publix, and there was an absolutely different Treatment . After, we explained what they are here for; Publix staff member asked for IDs and proceed to service this family in respectful and professional manner. If anyone had a similar issue ( discrimination, not following the same policies with every customer, rudeness ) At this particular Kroger store, please, it may be a time for a collective complaint so Kroger corporate either start implementing better employee training or shall reconsider who they hire or promote to the “managers”.. It was a situation with a few witnesses this time, and another group of people who can testify how they were treated a month ago, at exactly same store - customer service desk. Alex , the “manager” needs a lot of training ( on a few policies and just basic US laws) or he should not to be put in front of the customers, otherwhise he may bring a serious fine or even a law suite on his...

I bought a watermelon from Kroger 3651 Peachtree Pkwy, Suwanee, GA 30024. It is rotten. I brought back to get the refund. The customer service asked me a receipt .I said I don't have a receipt and can't not get refund. I brought back the watermelon with different store bag ,the casher assistant walked to me and said you don't have receipt with different bag ,you may purchase from other store IN MEAN WAY . I feel so ridiculous, WHERE I BOUGHT ,WHERE I go refund . I don't have to buy something from somewhere else and get refund from Kroger . The cashier assistant said I talk so nasty . For 5 dollars refund , I HAVE TO GO HOME TO FIND RECEIPT TO PROVE I bought from this kroger ,not somewhere else . The cashier assistant said you should feel lucky ,because the store manager is not here. OTHERWISE , I AM BANNED FROM STORE. I don't care , I don't go THIS STORE anymore . I have the recording . I DON'T THINK THAT IS THE CUSTOMER SERVICE SHOULD THE ATTITUDE LIKE THAT. It make me feel so disappointed. THE GUY WHO IS The cashier assistant said he never said that . I understand "No receipt, no refund ".The guy WHO TALK THE WAY LIKE I am cheat bought from somewhere else and try to get refund from the kroger. I HOPE THE STORE MANAGER CHECK THE RECORD FROM CAMERA to know who press...

For the most part, I really enjoy my shopping experience at this Kroger. Due to the pandemic, I've been choosing to pick up my groceries versus going in to shop.

The employees are usually pretty nice and helpful making my shopping experience quick, efficient, and easy. But the card reading machines have been malfunctioning this week, so I've had to go inside to pay, which I don't mind.

Today however, an employee named either Karen or Sharon( I belive it was Sharon) did not allow me to pay at the kiosk closest to the pickup delivery station. It really doesn't matter to me where I pay, but I couldn't help but feel she denied me the opportunity to use the kiosk due to the color of my skin. After the denial, she spoke to me very harshly and looked me up and down several times.

Amist all of this national unrest and injustice, it is really unfortunate to see that there are people who still actively practice discrimination. With the protest taking place nationwide, due to prejudice, hate, and discrimination, you'd think people would treat one another with just a little more care and consideration. Shame on you Sharon! Do better!!!

Update 6/26/24

Forgot to advise that the customer service here is still substandard! Please go to the...