Malabar Gold & Diamonds Atlanta — Local services in Johns Creek

Updating the review after recent experiences

Many times requested quote for custom order. Not responsive and avoids and never provided quote. Dint feel like they want to take custom orders given the lack of proactiveness.

One of the team members who reached out referred to me as bro. Lack of professionalism! Multiple store representatives reached out to me many times and when I responded the manager portrays as I am causing confusion. Lack of internal coordination!

Most recent experience - I have been following about one pearl diamond necklace from beginning of this year. My contact suggested reaching out to the manager Stijith. When I did, he ended up sharing similar necklace from other store. He never shared which store that was from. Followed multiple times that I want to see the video and check on video call. Never got response. My first malabar purchase has been through NJ store. I liked the fact that we can see store collection and buy it directly. Likewise, the NJ contact after sometimes reached out to me about new product offers. I noticed the same necklace. While discussing pricing given the quote was different between what Atlanta had provided and Nj. I ended up disclosing Atlanta store had mentioned ‘x’ price. That day the Atlanta’s store manager Srijith responded directly not to buy from Atlanta store and work with Nj store and again portrayed the confusion was generated by me. If he had responded promptly to inquiries, this would not have happened.

Don’t buy if they can’t provide certificate of authenticity. For the purchase made in May, until recently they dint provide any IGI certificate. The store contact through whom purchase was made, mentioned the certificate is coming from LA store and I will be getting in a week. There was no response for months. After following up again, they mentioned it’s coming from Dubai. Several months past and the don’t follow through. Had to follow up myself many times.

Overall felt Malabar cares about respective store purchases, and avoids transparency. My only reason of purchasing through Atlanta store was they provided better pricing before. Now, there is no much difference if bought elsewhere. Given these experiences, decided to stay away from Malabar.

They keep asking for reviews after the purchase.

I would rather continue with Tanishq given the professionalism each store staff shows and for them it does not matter where you buy… they go above and beyond to connect the customer to other stores that may have the product.

Old review ——————- I have ordered a couple of necklaces from Atlanta store. The staff is very helpful. Arjuman Fatima shared the designs quickly as the new stock came on both purchases. Prashanthi helped by providing all the details and gave the best price. The manager Srijith followed through and provided the best prices. Both the prices that I ordered are elegant and beautifully crafted. Looking forward to owning more elegant jewels...

I recently had an outstanding experience with "Arjuman's" customer service, and I felt compelled to share. From the very start, she was not only friendly and approachable but also highly knowledgeable. She took the time to explain every detail about the gold prices, tax implications, and making charges in a way that was easy to understand, even for someone like me who isn’t very familiar with the intricacies of jewelry pricing.

What really impressed me was how patient she was. Her excellent communication and attention to detailed. I highly recommend her for anyone looking for clear, trustworthy advice and exceptional service. I waa going today .(Thanksgiving day)

2nd day experience ❤️❤️ 8 January 2025 I had an excellent experience with JYOTI during my recent visit to the store. She was incredibly helpful and attentive throughout my entire shopping experience. She introduced me to the Malabar Monthly Scheme, explaining the benefit and details. She convinced me to join and I did.

In addition to that, I bought two beautiful rings for my wife and a bracelet for my child. Jyoti was thorough in explaining the pricing structure, including the gold prices, taxes, and making charges separate, which I really appreciated. She ensured I had all the information I needed to make an informed decision.

To top off the wonderful service, before I left, Jyoti surprised my daughter with a thoughtful gift, which truly made her day. It was such a kind gesture, and my daughter was so happy and surprised.

Overall, we are extremely satisfied with Jyoti's service and assistance....

I have been a loyal customer of Malabar Gold for years, and every visit reminds me why I choose them over others. My recent experience was outstanding, thanks to the exceptional service provided by Parul and Manager Joshi.

Parul was incredibly attentive and knowledgeable, taking the time to understand my preferences and offering personalized recommendations. She made the shopping experience seamless and enjoyable, ensuring I found the perfect piece. Manager Joshi also played a crucial role, overseeing everything with professionalism and ensuring a smooth transaction. Their dedication to customer satisfaction truly sets Malabar Gold apart.

Beyond their excellent service, Malabar Gold consistently offers some of the most unique and beautifully crafted designs. Their collections always stand out compared to other jewelers, making them one of the top jewelry stores in Atlanta right now.

With Malabar Gold, I always leave satisfied, knowing I’ve invested in both quality and happiness. I will continue to be a loyal customer and wholeheartedly recommend this store to my family...