Regal Medlock Crossing — Local services in Johns Creek

We went to go see San Andreas at Medlock Bridge at 8:15pm for Theatre #7, RPX. In the middle of the movie, the film stopped and the light came on. No staff came in to inform anything to us so people started to go outside and came back to tell the rest of us that the light went out in entire theatre.

Most of us came out of the theatre wondering what to do. Then the "Manger" Abby (Not sure about her name. She is short, blond, white girl with glasses) came forward at the outside of the theatre ensuring everyone that the movie will start in 10-15 minutes that she will make sure to play at exactly where they were cut off. She also mentioned that if any of us needs to leave, they are to give us the refund/admission ticket.

As she was completing the sentence, the lights came back so we all got happy and came back to the theatre. Well, the light was back on but in the theatre, there was nothing on the screen, but just the sound was going on. Dark screen but we are "Listening" to the movies....

We waited patiently.... More than 10-15 minutes. Some people got frustrated and left the theatre. I went out to see what is going on. Abby the manager repeated same thing - 10 to 15 minutes, we will play exactly where we left off. It's just the projector warming up. But if you would like, we will give you refund.

I thought that was just so absurd. You already have ruined entire evening, movie has stopped, but not being active in satisfying the customer. So I came forward and told her that even if I continue to watch the movie, I think I deserve the refund ticket. She asked me for the movie stub. I gave the 2 Adult, 1 Child RPX tickets. She gave me 2 general tickets. I said "Excuse me, I gave you 3 tickets" then she tear up another ticket and threw it at me saying "I have no problem giving you another one" - exact wording....

I told her this is not the first time in same theatre this happened. Then she argued with me that this is the first time. I told her that exactly three of us came here to watch "Maleficient" and the exactly same thing happened that the manager at that time gave us 3 tickets plus 2 extra for the popcorn and the drinks we were never able to enjoy. She told me "That is not true, not to my knowledge" Well, maybe she is not too knowledgable. I am too busy to make up stories like that. Your company should have some sort of log about that incident. So with how this "Manager" was handling the whole situation, I was already not too happy with movie being stopped, I got pretty pissed off.

I went back into the theatre to my boyfriend and my daughter and told them that I got 3 tickets and wanted to know if they want to stay or leave. We decided to wait just a little longer. During that time, my boyfriend was looking at the tickets Abby gave and told me that these are not RPX tickets and we need to pay extra to watch RPX if we use those tickets. Being really frustrated with this whole thing, couple of the staff members came in to tell us that we are the only ones that was in the theatre.... We felt the urge to leave.

We came out and looked for the Supervisor to Abby but there was no sign. I really did not feel like talking to her so I approached another guy in the uniform, who identified himself as a manger (Asian Guy). I told him that Abby gave us General Tickets instead of RPX. He went to go ask her. Then she says "I need your stub" OMG. You already took it. Then they said we bought the tickets from FANDANGO. NO, we bought it from your Kiost in front. They were asking for fandango receipt. I explained to them that we bought the tickets at the Kiost on the right side of theatre by front door. On the top of that, we just came out from RPX theatre (#7), then they should know it is RPX tickets! Somehow we found the receipts and was able to "EXCHANGE" our general admissions to...

A very nice theater in the open shopping plaza surrounded by restaurants and boutique shops to the left of the theater ( appropriately) a trendy pizza parlor and to the right an ice cream shoppe. The theater is central and there are plenty of eating options from upscale casual tacos , chain wing joint,sushi and steaks even a vegetarian place and then lots of unique little shops in between. The theater itself was large and spacious with a odd mix of Art Deco meets 1950s soda fountain shoppe that made the space fun and eclectic. The entrance is standard modern ticket window with the latest convienieces for pre purchase tickets on line scan and phone compatibility I do miss the old heavy glossy paper ticket with the movie name that you could save like a concert ticket stub replaced by a much smaller version on standard receipt paper (they fade to blank ) But once you enter the main hall all is forgiven as there is a full service bar to the right with premium spirits and a well staffed big candy popcorn soda station for the family with all your favorite indulgent treats. A small vestibule arcade area complete with old school photo booth for those that remember when those were the selfies of the era before phones. Pretty fun still. Very clean and bright friendly staff too I was given the option to choose my seat via touch screen display at the ticket counter just the right mix of modern tech and old fashioned service (nice) I choose to sit in the second row something I rarely do prefering the balcony seating under the projector but was delighted that I did the seats in the first 2 rows have a little airline tables attached to the arm and the chairs recline and have Dolby speakers in the headrest very comfortable adding intense dramatic effect for epic battle scenes on the screen. There are private party rooms for kids too. A really nice premium, they also have complimentary 3D glasses as some of the screening are special effect enhanced. Makes you want to go to the movie...

For the past 8 years, my family and I have been regular visitors to this Regal location. Our group typically consists of 3 to 8 people, including my parents, siblings, and myself. We prefer to purchase our tickets online in advance and then buy our snacks and drinks at the theater upon arrival, as we have noticed that the food selection at theaters can vary.

During a recent visit to watch "Madam Web," I took my two teenage brothers to the theater. Surprisingly, they’re only one gentleman in front and a couple behind us. This was unusual, as the theater is usually much busier. I decided to let my 16-year-old brother practice his ordering skills by placing the order for himself and his younger brother, while I placed my own order after him.

The employee, Stephen, who took our orders, quickly processed my brothers' requests but made several mistakes with mine. I remained patient with the first two errors, understanding the challenges of customer service from my own experience in the field. However, when the third incorrect drink was brought to me, I politely informed Stephen that it was not what we had ordered and provided the correct details so we could proceed to the theater.

Stephen's response was unexpected and unprofessional. He asked, "What do you want me to do about it?" This dismissive attitude towards a paying customer, especially when the mistake was clearly on his part, was unacceptable. His behavior was rude and set a poor example for the young men I am trying to guide.

Despite this, one of Stephen's coworkers took the initiative to apologize on his behalf, recognizing the error in his conduct. I appreciate her effort, but it was disappointing to encounter such unprofessionalism from Stephen, who I believe should have demonstrated better customer service skills, especially in the presence of impressionable young individuals. Additionally, I did not receive a refund for the incorrect drink as my priority was to ensure that my brothers did not...