Kearns Motor Car Co. — Local services in Johnson Creek

I purchased a used vehicle from Kearns in the mid-90's and had a shady experience. Fast forward to 2020, and I thought by the number of Audi's and other luxury brands they have on the lot, maybe things had improved. This is not the case. I found a used vehicle on their lot that I was interested in, so I test drove it. After the test drive, I told the salesman that the model is what I want, but this particular vehicle was dirty and not in the greatest condition. Of course the salesman told me that their detail department would be able to clean up all of the issues I pointed out, including some fairly significant scratches and chips on one of the doors. The salesman then got the used car manager Kiefer involved. Kiefer first said they would replace the lower door trim panel, so I agreed to come back to make a deal on the vehicle. A few days later I went back to look at it and it was still in not the greatest condition, and the scratches were not taken care of. At this point Kiefer said they got the wrong part in, and offered to have their body shop repaint the trim panel. This is not what was promised. I went in a week later to have the trim panel painted, and when I picked it up, the metallic portion looked as if it was spray painted with rust oleum, and the body matched portion was touched up with streaks of touch up paint. While inspecting this with the salesman and the body shop guy, I expressed that I was unsatisfied. The salesman walked away to go try to sell another car to someone who had just entered the lot. Nobody else form the dealership ever followed up with me. If you find yourself attracted to Kearns for what appears to be good pricing on a vehicle, do yourself a favor and look very close, and pay attention to the Carfax. They buy Canadian auction vehicles for cheap and sell them. These vehicles have their share of disadvantages to own in the US regardless of what the salesman says. Owners manuals will be Canadian, some gauges will not be able to be converted to US units, and some parts are Canada specific. Also Canada has a nasty climate, and uses tons of salt / sand on their roads. You will not know until you crawl underneath the vehicle that it has more corrosion than you will see on most US cars of the same...

If buying a vehicle from Kearns auto, be prepared. These people are professional, used car salesman, and if I was to do it again, I would take a professional car buyer with me to negotiate. I haven’t purchased many vehicles in my life. The Escalade was detailed as well, as anything I’ve ever seen detailed. In fact, it looked brand new. It looked so good in fact that I didn’t notice hidden damage on the rocker panels. Before I knew it was as damaged as it is, I brought it to their attention and felt they considered it a non-issue. They didn’t really want to talk about it when I expressed my concern. When I got the vehicle home and and washed it, there was rusty water, running out of the rocker panels. I consulted an expert body repairman, he told me the rocker panels, hence the unibody, are rusted beyond repair unless I want to spend 4-5, $6000.00. In fact, he said, I can just about put my finger right through it. When I returned the next day to pick up the vehicle I had left there, and told my salesman, Shane, about this issue, he said, take some pictures and he’ll take it to his boss and see what he can do. I did all of that. Long story short, after speaking with one of the managers, Tim, they basically told me to get lost. In the aftermath, here just a few weeks later, they look much worse than they did. I believe they cleaned up the rockers to make them look decent, but knew that they weren’t good. Since rocker panels are part of the structural integrity of this vehicle, I feel the dealership should either pay to have them repaired or let me return the vehicle. On the buyers guide, they marked the unibody as legal. I do not believe it’s legal in this condition. The vehicle is it listed on the buyers guide as the sound system/entertainment system is working. In fact, Sirius XM does not work. This was determined by Sirius XM themselves. The threshold lights on both front doors do not work.

I know when buying a car, it’s buyer beware, but I believe that you have to trust the dealership to some point. Especially when they have 300-$500,000 cars for sale sitting all around the dealership. I guess in this case, I was mistaken. It’s very difficult to ascertain the condition of a vehicle on a 10 minute test drive and a...

I would really like to take the opportunity here to thank Kearns in Johnson Creek, WI, and even more so to Danny Williams. I happened to find myself in the market for a new vehicle, sooner than I expected. I have always heard good things about Kearns so I kind of had my mind set on hopefully doing business with Kearns since I live in the area. After applying for a credit inquiry online, I was contacted promptly by Danny Williams and we made an appointment for me to come into the dealership and talk about what I was looking for. After meeting with Danny, we talked about what I was looking for (which I wasn’t 100% even sure?) I was interested in a truck or SUV. After looking at a few options Danny showed me a 2019 Jeep Cherokee. The Jeep had everything I was looking for in a new car and MORE! After the test drive I was in love! The offer was tabled for the night as I wanted to think it over a bit and really make sure I was ready to buy a car. The next day I was ready to buy! Danny was off that day but we were still in contact and he very kindly offered to come in and meet with me at the dealership on his day off. Danny offered to take me on another test drive and show me some more features of the Jeep. That I really appreciated! I bought the Jeep that day and took it home! I am VERY happy with the Jeep, the experience at Kearns and VERY happy with my experience with Danny! This was also my first time buying a new vehicle on my own. I felt very comfortable, and welcomed by Kearns and by Danny. Danny really made my experience painless, and enjoyable. Hands down, amazing experience with...