smoke shop superstore — Local services in Joliet

Hookah B.s

So I got a small, cute little hookah from up here BUT my sister and I went back to get a bigger one for her. She’s washing it and notices the rim of the glass isn’t lined up with the black base that’s attached to the glass. The glass was also chipped. They refused to give her a refund because “it could’ve been tampered with” (words of the manager or whoever). Mind you, we had been there like 30 minutes prior to buying it. Hookah doesn’t, generally, even smoke that fast. “Exchanging” it was the only solution and this one pictured has the same issue, but seems to have been glued around the glass to secure the piece. A few of the other hookahs were like this too. Apparently, I got lucky, she didn’t (mine is made differently with silicone to hold it in place).

The woman up there was also rude, as if what she was saying just wasn’t making sense.

Also, their flavors cost more compared to another shop I went to.

I would’ve rated it a zero, based off the service, prices, and quality of material.

Update: As you can see, they replied to my review and pointed out they exchanged it for a different, more expensive hookah as if I didn’t point out (already) that there was an issue with...

This place pops up first on Google search for best prices in the area and it turns out it’s $1 more per pack of Camel Blues than any place I’ve been to in Joliet. $12/pack. Also, for 5 Tablets of The Plug 7OH Kratom tablets they are $15 more than anywhere else. Chu Chus is about $35, Superstore charges a whopping $49???? Very misleading.

I do appreciate the store getting back to me I was not aware of them price matching that’s a game changer, so I am adjusting my rating to a 4, I will visit again to learn more about the store, I see it does have very good reviews, so I am admittedly sorry for my initial review. It really is important to me that they responded in a respectable manner and invited me to come back and explore more. Thank you that’s a game...

I used to love this place, but the customer service is terrible. I bought a vape that didn't work. When I came back 5 minutes later to get a new one, I was told that the policy is if you leave the store then they can't help you. So in other words, if they sell you a shitty vape, they just take your money and you get nothing in return. If thats truly the policy then make it a point to post signs and tell customers that if they leave without trying the vape and discover that it doesn't work, they won't be able to exchange it. I still don't agree with the shitty service, but at least I could've make an informed decision if I knew. In my case, I guess it doesn't matter because I won't...