Best Buy — Local services in Joplin

Got my nearly 70-year-old mother a remote start for her car for Christmas and bought it from best buy online. When we purchased it, scheduled the installation at her closest best buy store which is about 40 miles drive from her hometown. On the day of her appointment (DEC 26) she had someone drive her to the best buy with all of the items that best buy had shipped with the order. She was told that they are missing a part called a harness. The store then called me to tell me the same and said it was no charge since it should have come with the shipment. I specifically asked if they had one in-store that they could use. The reply was they would have to order it and reschedule her appointment (for January 26). She left to go home and within 15 minutes I got a text they the order for the harness was ready to be picked up. To me, that means they had one in the store but instead of getting it/installing it, they made another appointment for her to make that trip again in a month.

Today was her second appointment. She again had someone drive her to finally get it installed. Upon arrival they told her that she needs to have 2 keys in order to get the remote start installed. That doesn't make sense to me but maybe that is the case. She went next door to the dealership to get another key but it ends up that now she needs another appointment in order to bring in the second key. Any good company would half way decent customer would find a way to squeeze her in for the install. But that's not Best Buy, so tomorrow she again has to have someone drive her for yet another appointment. I highly recommend using ANYONE but best by for remote starts or anything else that requires to use their...

It's honestly pretty all over the place there, I went in to just buy a phone and I just wanted to ask a few simple questions to the guy that was working in the cell phone department and he said I'm sorry I cant answer your questions I can only answer questions that have to do with Samsung, and the crazy part is, there was literally no one else in that department so I had to wait 45 min for a manager to come and ask what I needed help with and then he finally got me the phone I needed and was awesome but wasn't able.to.amswer any questions for me about the phone he said i had to schedule an appt with geek squad...I did and when I came back in for that appt there was man behind the counter (not the geek squad person just to clarify) but this man/employee was checking people out and texting on his phone at the same time which I thought was extremely unprofessional of him because he looked annoyed at how many people were in his line and that he couldn't text more then he already was...idk, I just thought It was very unprofessional of him to have his phone out like that, And I honestly didn't even get the chance to stay and talk to the geek squad person because there was only one person working at the geek squad counter, and there was a lady with a mountain of paper work laid out talking to him(not his fault) but I had to leave to pick my kiddos up so I never was able to get my questions answered. I love best buy I just think they need...

My experience was unacceptable, disrespectful and unprofessional today. I had a serious billing dispute where I was being charged on my credit card under another person's name and telephone number & for their computer I called and spoke extensively with a service representative who stated they had fixed the issue that day and that I would not be charged and yet I was charged today. I was told there were never any records of the phone call or billing issues discussed & then hung up on. I called again and asked for a supervisor & was told I was being transferred to the corporate office. when answered, it was not the corporate office & I was told the only way to connect to the corporate office was online. I was merely in a standard service dept. Noone I spoke with today in any dept listens, they just transfer you around and have no regard for all of your time wasted in the process. Then they come back with continuous wrong answers and route you where you don't need to be routed too and just pass the buck. How complicated is it to get someone to a supervisor when asked? This is the service I have received after spending thousands of dollars with them after the sales. Think carefully where you purchase in the future. Once they have completed the sales, the standards of customer service go to the dogs. I give them 1 star and the post shows 4 stars. I need a kit kat break. I would give them 0...