Geek Squad — Local services in Joplin

Brought in two laptops, a MacBook that needed repaired and the other just needed tuned up after sitting for a while unused. Took them in on a Wednesday afternoon and explained that I use one of them for work and need it asap so to call me when ready, I ended up calling THEM on Saturday asking for the status and they said the tune up one was ready and they were still working on the Mac. Got a call Sunday morning that they were both ready. I get there, the dude I talked to brought out the Mac and said "Yeah we couldn't fix this one, it's a hard drive failure." I already knew that and the worker on Wednesday told me they could fix it. He then goes to find the other laptop for a solid 15 min. Came out and asked me what it was and looked like. Finally found it but couldn't find the paperwork for it, so after plugging it in and waiting and waiting for it to turn on, he tells me "Actually, I don't think this one even got looked at." It's funny because it turned on just fine before we brought it in. The only thing that kept me sane while standing there was the fact that he gave me a full refund for both computers. That was my first and last experience...

A huge shoutout of recommendation to an Awesome 🌟 Agent Richardson who listened to the abundance of details my husband’s iPhone issues were, to then promptly start diagnosis bc it was our 24/7 towing business phone line loss of revenue calls!!! He went above and beyond the many steps of protocol with Apple in 2.5 hr period and discovered so many issues that he got approval for a complete replacement that day for us!!! He even stayed a bit after his shift to make sure replacement was receiving and dialing out calls for us! He has vast knowledge of iPhones as I’m sure many other technologies! Agent Richardson possesses what’s rare these days of great customer service attitude with the compassion to take upmost care as if it were his own iPhone when resolving the issues presented to him! He & Justin the manager of Best Buy both aimed to not let us leave w/o a working phone which we were greatly...

So I went in basically looking for a web cam so I could start making video calls on my smart tv...the one guy spent five minutes telling me that it couldn't be done then got on his microphone and called for back up. Then three members of "the geek squad" all got around me in a crowd while explaining to me that it can't be done and the only way to do it is to buy a google hub. (The Google hub has practically zero functionality over a google mini) which I'll buy at some point because it's stylish but literally the only thing you need to video call on your tv is a 30 dollar USB web cam. The only good experience I've ever had here is when the dude in the back installed my head unit. And that was probably a good experience because I didn't ask any of these guys for help. Oh by the way guys the web cam I was wanting to look at was the owl. So good job jacking up a 1300...