T-Mobile — Local services in Junction City

very disappointed with their service (THEY DO NOT HONOR CUSTOMER SERVICE POLICY) I recently got married and had to join accounts with Sprint. My husband had an Iphone 7 from Tmobil payed for and was unlocked by Tmobil and I ordered a Sprint SIM card everything was ready to go so they can turn his iphone 7 from Tmobil to Sprint. The Sprint Store in Junction City was not able to do that and they told my husband the only option he had was to get a "SPRINT phone." ... COME TO FIND OUT THAT IS NOT TRUE! ANY IPHONE 7 CAN BE USED WITH ANY CARRIER REGARDLESS OF WHO YOUR CARRIER WAS. ALL THEY HAVE TO DO IS MAKE SURE THE PHONE IS UNLOCKED, ADD THE SERIAL NUMBER TO THEIR SYSTEM AND ACTIVATE THE SIM CARD!!!! THESE PEOPLE DON'T KNOW WHAT THEY ARE DOING OR MAYBE THEY JUST DON'T WANT TO TAKE THE TIME TO HELP YOU OUT..EITHER WAY I'M VERY DISAPPOINTED. THEY GIVE ME 14 DAYS TO RETURN A PHONE BUT THEY SHIPPED THE PHONE THEY BOUGHT FROM ME THE NEXT DAY??? WHAT KIND OF BS IS THAT.. IF I HAVE 14 DAYS TO CHANGE MY MIND THEY SHOULD BE ABLE TO KEEP MY PHONE FOR 14 DAYS TOO. DON'T DO BUSINESS WITH THESE PEOPLE....

THEY ARE NOT EVEN GOOD LIARS! DO NOT USE THIS STORE! Story and sources below: My issue is with their repair center but I would imagine similar scummy stuff is going on in the sales department.

Story: My brother is stationed at Ft. Riley and has the insurance on his iPhone 6. The phone is acting up and needs to be exchanged. The store looked in the headphone jack at a "water damage indicator" and came to the conclusion that the phone was liquid damaged and needed to be claimed through Assurion for a $200 deductible. There is just one problem, iPhone 6 DOES NOT have a liquid damage indicator in the headphone jack. (see source below) Also, you should know the store benefits when they do not have to order an exchange, they are tracked in this metric and knew exactly what they were doing. This was an attempt to save the stores numbers at the expense of a soldier. Please take your business elsewhere.

Sources- Google will not let me post a link but you can find this information on Apple's website I managed a Sprint repair center out of state until...

Each time I go to this particular store I am met with rude individuals like Gabby Murdock who tells you-you have bad credit you can’t get what you want and continuously disrespect you in every way shape and form it’s appalling the way they treat their customers I would never ever go back to that store. I Purchased a new I watch 4 series and they sent it to the wrong address they told me it was to come to the store but they sent it to somewhere that I did not live and then refused to give me my money. I had to call sprints customer service to get my funds returned back to me and then Gabby Murdock had the audacity to call me again to try and get me to purchase another I watch 4 series. If you do decide to go to this horrible store I would suggest you not do any business with Gabby Murdoch she’s a disrespectful...