AT&T Store — Local services in Jupiter

Customers should be more able to solve more of their own issues before going to a actual sales store, and not depend on reps for simple things. It seems the retail aspect of mobility sales is perceived as a service business (for free). A rep really is not there to reset passwords, demo one of the millions of apps or back up your iPhone, they work on commission in a high-pressure environment. The industry should not offer technical support as a way to promote store traffic and cater to the class of customer who needs the technology but is phobic about trying to learn and find their own solutions - at least 80% could just google the issue and find immediate steps to a solution. I've seen customers drive up and expect a rep to pair the phone to their car - come on go to your dealer! Overall, most major companies have figured out that the cell phone business is not profitable - that's why when you go retail, reps sell you on Uverse, security etc. Also, AT&T does NOT manufacture the phones, I like to see someone drive up to Best Buy and demand free service - you will immediately be pointed in the direction of Geek...

The service I Have had from this store has been terrible! First time I went I was told I could bring in a trade in any phone any shape and get a credit on my account for the new phone I just got. Went back in and the person helping s did not know what to do and told us to come back. I went back a 3rd time with the trade in and the only gave me $7 credit. -again I was told to bring in another phone to get the most money credited. Any pixel phone in any condition. It was even advertised on the internet. Went back a 4th time and was told the phone I brought a pixel 5 wasn’t worth anything. I believe these people working at this store are not honest. They lied to me 3 times. Also the one guy was new and didn’t even know how to help us. I would avoid this store! If you’re thinking of switching from another provider. DONT! If there is one mistake on your account it will take 100s of calls to try and fix and all they do is mess it...

Not exactly the most upfront or knowledgeable staff. I was in there for hours listening and watching some of the staff fumble around pretending the new the customers issue I even jumped in one conversation because I was tired of listening to the load of bullshit the young lady had no idea what she was talking about. Basically lying to customer. If youre an iPhone userer working in a store with other mobile operating systems such as Android, Windows and BlackBerry then there is No reason for customers to come in and not get good service. You not owning a specific phone type or mobile OS is NO EXCUSE. The sales rep that helped me was great. Ricky (Richard & business Michael) worked hard and got me setup so he gets 4 stars he would have 5 if certain things didn't happen. Great guy to work with I...