Josh's Cards — Local services in Kansas City

Horrible customer service!!! I've tried multiple times to contact them and have never heard back. I pre-ordered from them and prior to release prices dropped quite substantially. At least 3 weeks prior to release I contacted them requesting the order be cancelled. Understanding they are a small(ish) shop I simply asked for store credit. After a week plus of no response I reached out again. Still nothing. I contacted them both thru the email they gave at the bottom of the order, as well as directly thru the "contact us" page on their website. I still have yet to receive any correspondence from them! I would understand the unwillingness to refund my order if they had at the very least responded, but the no response spoke volumes. They knew exactly what they were doing. You can be a scalper or an honest retailer, you can't be both! Wouldn't order...

Loved going Josh's he was always friendly and fair priced. But to know fault of our own. We can no longer go there because of a associate that stole from him. Without our knowledge. It never crossed my mind because they're was always good business, and money made. Unfortunately we are unfairly being punished for someone else's actions. Josh himself admitted that we had never done anything wrong to him but yet still refuses to allow us to bring our business there. Very upsetting, and unfair. Especially since we didn't do anything and when we learned about the situation we cut ties with him. I believe we should still be allowed there because we have never done anything to deserve anything else but begood customer. This should be...

First time buying NM single cards from their website and it was underwhelming. One card have white specks on the front of the card that was a bit complicated to wipe off, another card have whitening on the back along the edges. Packaging of the cards didn't make sense. I had one card that was more expensive and that one wasn't inside a toploader while a lesser expensive card was inside a toploader. Most of the cards were all placed inside one sleeve. I appreciated that it came inside a cardboard box but the cards were just inside a crunched up packaging paper. It seems like they're not that experienced in selling single cards or they...