Westlake Ace Hardware — Local services in Kansas City

I have never in my life posted a negative review of a company- but my experience with this store has been so extraordinarily bad- I want to save others from wasting their time and money. I ordered a suprise birthday present for my boyfriend to be delivered to our home. I scheduled the delivery 3 weeks in advance. It was a very expensive item, so someone has to be home to sign for it. It was scheduled to be delivered on my boyfriend's birthday. I receievd several e-mails estimating my delivery time- started with between 12:00-2:00. Then kept changing, getting more and more delayed- whatever, I understand. I wasted an entire day sitting at home waiting for this delivery. Then, the estimated delivery time on the status tracker started showing "not delivered." I called the store, and they coulnd't help me. I went to the store, mind you, it's located FIVE minutes from my home. Spoke with a manager for an update on my delivery. He told me they have no way to contact their delivery service besides e-mail, which they rarely respond to. No phone number. Can't figure out what's going on with my delivery. He tells me they don't deliver on Sundays. He says they may deliver it sometime the following Monday-Friday. Well, my boyfriend and I both work full time jobs outside of the house- so no one will be home to sign for the delivery. I then asked if we can just cancel my delivery and if I could just borrow my friend's truck and pickup the item in store on Sunday. Again, the answer was no. So, no way to get an update, no way to see if my item will ever be delivered. No offer to just pick up the item in store. And my item is still not delivered. Literally have never had a worse customer service experience. DO NOT BUY ANYTHING FROM THIS STORE THAT YOU EXPECT TO BE DELIEVERED. Go to Lowe's or Home Depot- both are far...

I am writing to express my sincere gratitude for the exceptional customer service I received at your location this past Memorial Day Weekend. I stopped in on the evening trying to solve a plumbing problem at my house that had me baffled for some time. After unsuccessfully looking for about 15 minutes, I asked the nearest employee to help me find the valve/pipe fitting I needed to connect my dishwasher water line.

This is when I met, Davina. She went absolutely above and beyond to help me. She spent nearly an hour assisting me, dropping everything else she was doing to try and find the correct part. We researched sizes, connection types, etc. exhaustingly for nearly an hour. Her dedication and effort were truly impressive. I am extremely grateful for her assistance, but she then took it a step further by asking her husband (who was not an employee but was nearby) to come in and offer his expertise. Driving my issue to resolution due to their help.

This act of kindness and willingness to help was truly remarkable and made a significant positive impact on my day. Her actions exemplify top-notch customer service and are a testament to the family-oriented nature of your store. I am so appreciative of the time and effort she put into helping me, and I want to thank her for being herself and for representing your store so well.

Because of this experience, you have earned my business for life. Thank you so much for your...

I haven't been to this location, but my go-to hardware store back in my home town was Westlake Ace so I decided to come here today for a hummingbird feeder.

They had a section up front when my husband asked if it was all they had, and this girl was so incredible. I LOVED her excitement for the job. She showed me the cutest grill bird feeders (Which I've been thinking about since I left and I'll probably go get it.) But then was so excited about the other options they had. I loved her enthusiasm about the feeders! Then, since I had a 3 year old, she told us to go peep the sunflowers outside because a bird had laid its eggs in there.

So we went outside and the woman out there was just as great!!! She told us about the mother day sign ups to paint a flower pot, and she showed my 3 year old where the birds eggs were.

The man who checked me out was great and helped me sign up for the rewards program, which is going to be super helpful because I loved their garden section.

All of the flowers were beautiful and clearly well taken care of. I'll definitely go a little out of my way next time and come here before I go...