Kendra Scott — Local services in Katy

It’s always a bad experience but today was the worst. We went to change some earrings that were a gift and came defective. This earrings are from their fine jewelry collection so they are around $200. Apparently they were sold out and offer to give us the money back. We asked if they can order some and maybe ship them and she said we had to pay for shipping regardless. Ok then we asked if they can find them in another store. She seemed annoyed but she “looked” she said they had them at the City Center store we said ok we will go there. Asked if they can call and set aside for us, that we were in our way to exchange them she said yes. (All this exchange of us requesting took 1/2 an hour) she never suggested anything to help us! Anyway, we go to the City Center store and ask for them and said that the store called ahead and the employee said she had no idea what we were talking about. They called but asked for another piece that we were exchanging too. At this store, it only took around 10 minutes to sort everything out and apologized for the defective earrings. She inspected them and said both were defective and broken and had no idea how no one noticed. I usually try to avoid going to the Centerra store because their customer service is awful. Some employees there are either clueless or not helpful or even nice, even if you are purchasing a piece. Again I have NEVER had a good experience at this location. Managers...

⭐ 1 star I was racially profiled at this Kendra Scott location, and I will never shop here again.

I’m deeply disappointed and hurt by the experience I had today. As a longtime customer of Kendra Scott — someone who shops here regularly with my family — I walked in expecting the warm, welcoming service I’m used to. Instead, I was made to feel like a suspect, not a shopper.

While browsing, I noticed that the store clerks kept hovering near me under the guise of “fixing” items only in the area where I was standing. I watched as they gave other customers space and freedom to shop, while I was made to feel watched, policed, and uncomfortable the entire time. The energy was unmistakable — I wasn’t being helped, I was being monitored. That’s not just bad customer service — that’s racial profiling.

I left the store feeling embarrassed, disrespected, and frankly, heartbroken. It’s 2025 — this behavior is unacceptable and shameful. I don’t know if it was based on the color of my skin or their own assumptions, but no one should feel targeted while shopping. No one should be made to feel “othered.”

I expected better from a brand that prides itself on empowerment and inclusion. If this location is truly committed to those values, I expect a public response and accountability from management. Until then, I will be taking my business elsewhere — and encouraging others to do the...

I never leave reviews because I’ve worked in Retail so long I get it but this was just such a bad experience I feel like I had to say something. Yesterday 8/12 my cousin and I stopped in to see if my tarnished and broken earrings could be replaced since these are my absolute favorites! So I went in asking this salesgirl what they could do for my earrings and immediately she had such an attitude and rolled her eyes at me saying they could only clean them and she took them and walked away without giving me a chance to talk I was already disappointed that was my only option but when she handed them back to me they looked exactly the same. I’ve shopped with Kendra Scott for years but mostly at their flagship store in Austin Tx I guess I should just stick to shopping there because this location was soooo rude!!! even my cousin pointed out she was being really rude about me asking. I read other reviews about this location and its so disappointing how rude this location is I almost couldn’t believe I was shopping at Kendra Scott because I’m used to the staff being nice to me at the...