ROOSTERS — Local services in Katy

I’m a walk-in first time. Asked if I could get a haircut and a shave. The young lady reception after consulting with one of the two STYLIST (and I use this word reluctantly!) said that was ok. They finished up the two customers that were in progress, and I was ushered to a barber seat. Theresa proceeded with clippers and went through my head the way I clip my dog. She said I had real nice hair and nice curls. She finished and never faced me to the main mirror but gave me a small mirror. I asked to turn my seat so I could properly see my cut. There was hair sticking out and when I commented she said oh! Yes, let me take care of that. A couple of other problems she took care of was because she never listened to how I wanted my sideburns. Meanwhile my wife had called in and asked if they could also give me a facial shave, but the reception said they were too busy and could not. Interesting because they had told me they would. Next thing I know she proceeded to give me a hair wash. So no time for a shave but time enough for a wash that I did not request. She then voluntarily corrected a couple of flaws and shaved around my neck. I was very disappointed but still tipped her 25%. When I walked out, my wife said let me see, turn around. She quickly remarked, “she nicked you, your bleeding on the neck”. She also put some stuff on my hair without first getting my consent. She never acknowledged she nicked my neck. Needless to say, yes you guessed it, I’ll never go back. I’m changing my review to a 4 star because of the way the owner handled my original review of 1 which was for the haircut I received. When you have an owner call you the same evening with a genuine concern to find out what the problem was and to try and remedy the situation, I have to give the owner and his management style a 5 star. I’m sure he’ll work at improving the situation. Thank...

My barber did a phenomenal job, but I feel bad she has to work with one of the other barbers (she wore a blonde wig and cowboy hat) who was extremely unprofessional while I was there. She was sitting in her chair while speaking on the phone loudly the entire time and creating an extremely uncomfortable environment.

When one of the barbers asked her to take her call in the back, she sarcastically said “I apologize!” loudly and left briefly. She then came back and was still speaking on the phone while fake sweeping to act busy. There was clearly tension between her and her coworkers. After several minutes of “sweeping” she proceeded to take photos of the other barber while they were cutting someone’s hair and said “this is the one with the attitude so you know what she looks like” to whoever she was speaking with on the phone. The client in the chair was visibly upset about having his picture taken without permission, but didn’t say anything.

The other two barbers in the shop were professional and held their composure while doing their best to focus on their clients, but I couldn’t help feeling extremely uncomfortable while I was there as this was the most bizarre situation I’ve seen in a barbershop.

I will not be going to this location ever again and would recommend the same for others. This person should not be employed as a barber if this is how they act in a professional setting. My barber will be losing a regular client because of the actions of a problem-employee which is complete bs, but I don’t go to the barbershop to be a bystander of...

My husband came in the day before our wedding to get his haircut. It took almost 2 hours( yes that long) for Oscar to completely ruin his hair and beard. After asking for a 3 on the sides and a little of a fade at the neckline, oscar went to town and just replicated his own haircut. Faded so much on the sides you could see his skin, beard line cut 2 inches above the jaw where it looked completely idiotic, and shaved down the cowlick instead of cutting to it, so a huge chunk of hair stuck up from a very bald looking head. Chop happy was an understatement. His hair looked nowhere near how he asked for it. He didn't even look like himself, and we had our wedding, aka 100s of pictures to take, the next day. When we went to complain about it, five other groomers came to the store to get their opinions. One girl said that she would cut even more to create an optical illusion. In addition to the beard line being way too high, he cut a huge curve on the left side, making it high and obviously uneven. Cutting more hair will not fix the problem, and I did not appreciate the store making a commotion while Oscar just kept repeating "I did what he said." The only reason the place gets 1 star, other than the fact that you can't give zero stars, is because they refunded the hair cut entirely after we said no to a 5$ off coupon (really?). The groom had a makeup artist too to fill in the line and his hair so he didn't look awful for his own wedding. Horrible experience. Go...