Kroger — Local services in Katy

The Kroger on Bay Hill Blvd at Grand Parkway (99) in Katy is a spacious and well-organized supermarket that has become a reliable stop for many in the area. The store is bright, clean, and easy to move through thanks to wide aisles, clear signage, and an accessible layout that works well for customers with mobility needs. Parking is abundant, with spaces for families and accessibility, and the overall environment feels safe and comfortable.

The variety here is strong. Fresh produce is usually well stocked and rotated, with plenty of organic and local options. The bakery is a highlight, with fresh bread every day and a pastry counter that feels a step above typical supermarket offerings. The floral department is another pleasant surprise, well supplied with seasonal bouquets and a clearance section where it is possible to find flowers at excellent prices. Meat, seafood, and deli counters deliver consistent quality, and the store carries a wide range of national brands, Kroger’s own lines, and imported items, from cheeses to wines.

Prices are competitive, especially if you use the Kroger app. Weekly promotions, digital coupons, and rewards add real value, and the app also makes online ordering, curbside pickup, and home delivery straightforward. Combined with long operating hours, it makes shopping here very convenient.

The pharmacy near the entrance adds another layer of practicality. Prescriptions are handled efficiently, and the staff take time to explain details when needed. Having groceries and pharmacy under one roof is especially useful for families.

Service is where this store really stands out. From cashiers to floor associates and pharmacy staff, the overall attitude is friendly, helpful, and consistent. Employees are quick to offer assistance, often walking with you to the aisle rather than just pointing. The presence of a full Starbucks inside is a nice extra, and restrooms are kept clean, which adds to the comfort of the visit.

What sets this Kroger apart is the mix of everyday convenience with thoughtful touches like fresh bread, well priced flowers, and attentive staff. It is large enough to cover every need in one trip, yet organized enough to not feel overwhelming. Ideal for families and regular shoppers in Katy, it combines variety, service, and technology in a way that makes it easy...

I've had a few bad experiences at this store. It's the young clerks there who act like 10 year olds. A lot of them have smart mouths and act like no good punks but that's not the main reason I'm going out of my way to post this review. I've never posted a review on anything before but feel a need to do so about this episode I had there. I've been shopping here for about 5 years since my mom moved close by and I've had to do most of the shopping for her for the last 2 years due to her age and strength. Recently she was diagnosed with cancer. She only has about 2 weeks to live. On Christmas Eve my day started off with extremely bad experiences revolving the hospice company we chose weeks ago to help with my mom’s needs. This was absolutely one of the worse days in my life. Towards the evening late I knew I needed to go to the grocery and pick up some comfort and food items for my mom. I called the store and there was a recorded message that indicated that they would be open Christmas Eve till 9 PM. When I arrived at the store at 8:45 the entrance on the south end was closed but I saw the north entrance had people all around it so I walked to that entrance. There was a woman standing at the entrance with a "bull-horn" in her hand of all thing telling everyone that the store was closed and they weren't letting anyone in. I told her that I had called and the store phone message said they were open till 9 PM but it didn't matter to her. She wouldn't let me or anyone else inside. I went down the street to Randall's and they were closed already. I didn't try to go anywhere else though because everything else was to far by then and I had to get back home. I was pretty upset by this as this was the icing on the cake for my Christmas Eve. It was the worst ever in my life. If hell freezes over and this was the only grocery store remaining open I would NEVER set foot in there again. They're more worried about their employees getting off a few minutes earlier than living up to their obligations to their customers. I'm sure that now you'll read some idiotic reply from them doing what everyone does these days, "give you an excuse for their actions rather than an apology when...

Been visiting this location for almost a year now. For their bakery, produce and flowers. I always had a amazing customer service experiences up until this past mothers day. I walked straight to the flowers section and asked this girl (Kelli), behind the register, which flowers can I use to make a bouquet out of. She told me that they didn't have that many left anyway because I went pretty late to get the flowers. So I was told by her to pick and choose any flower and the prices would vary. I did exactly that but when I picked out the flowers and gave them to someone else behind the register, there was another lady named Christine. She saw the flowers and asked me where I got them from. I told her they were randomly picked. She flipped and started yelling at me and telling that I cannot pick from different arrangements. So I told her that Kelli told me it was okay to do so and she still kept going on and on just getting angrier that I did that. To get the situation under control, Judith stepped in and apologized for her coworker and told me not to worry about it since a lot of people had done the same thing. I still apologized to Christine and Judith both because I thought it was my fault. It actually was Kelli's fault for giving me wrong information and Christine was extremely rude. She shouldn't have treated me in such a way without knowing all the information. If she worked where I work, she'd be fired in a heartbeat. This location just lost a loyal customer. I only gave two stars because of Christine. Otherwise, I loved...