Subway — Restaurant in Texas

Ordered food from this Subway for lunch as I work retail and cannot leave for lunch. 45 minutes go buy and no food. I get a text from a door dash driver which was surprising because ordering on the Subway website does not say anything about Doordash. The text read that he could not find me I texted back simple directions and he/she never replied. I called the number, no answer. No voicemail set up. I called the subway location and I am told that Doordash cancelled my order. When I asked the “manager” female Hispanic. How do I get my food, she just said to call Doordash. She said she lost money so there was nothing she could do. Not the least bit interested in satisfying “her” customer. She was so worried about what her owner was going to say rather than making sure her customer got the order. I know good help right now is hard to find but it’s simple people. Take care of your customers who bring you business. I’ve been to this location many many many times and have had delivery before. Never again. If you can’t take care of your customer you don’t deserve...

The damn subway app is a scam! You guys have us use the app to order for delivery and then you don’t provide a valid contact number for us to contact you when our food never arrives! I waited over an hour for this order. I watched on the app the driver sit in the same area after telling me he could not find the address. I attempt to call no answer. I text him no answer. I call the drive no answer! An hour later I get a message that my food will arrive at 7:23 but it’s already 7:44! Then I get another text that says my driver left the food at a secure location. I check my door nothing. Then I go back in the app and it says my food was returned to subway. I attempt to call DoorDash and because I didn’t order directly through them all they do is call the same number I’ve been calling that no one answers! Then they submit a stupid form online to contact subway. I want my money back! Someone needs to contact me ASAP it should not be this hard to get in contact with someone that works for...

I like Subway, but this branch is just not it. The employees are consistently rude, often leave out ingredients, and my last visit (which will truly be my last) was unacceptable. One worker picked up her phone in the middle of making a sandwich. Not only is that unprofessional, but she didn’t change her gloves afterward and continued touching her phone while digging for ingredients.

We all know phones are one of the dirtiest things we handle daily, and from the look of her phone it hasn't experienced the touch of a Clorox wipe. Thankfully, my sandwich was made by another employee; otherwise, I would have asked them to remake it with clean gloves. The entire point of wearing gloves is to maintain hygiene, but they reuse the same pair from one sandwich to another...which defeats the purpose entirely.

I won’t be eating at this location again. I’d rather drive a few extra miles to another Subway. Hopefully, management sees this and...