Ulta Beauty — Local services in Katy

I should have known not to come back here when the last stylist burned me, but she had a decent personality so I simply left and went to another location. Unfortunately, Ulta overworks and underpays their stylists so the stylist that I loved at another location quit. I decided to give this location another shot and try another stylist. Not only did Ulta increase their prices and remove services that were once included in their silk press price I was never given notice of the price increase and the removal of blowouts. I booked my hair appointment last night with a stylist named Huyen for 11 am today. Funny thing my phone died last night so I walked into my appointment only to find out that she was there,but someone had moved my appointment ten minutes after I booked it last night without my permission or notifying me. Funny enough for a later time and with the stylist that burned me four times. Imagine how pissed I am, because when confronting the stylist she tried to lie and say her regular had that appointment when in reality no one had the appointment but me. I had and still have text message evidence of time stamped appointment confirmations. I suspect she forgot to book her regular and moved me to another stylist when she saw someone different was coming. All of this literally happened last night and today. The manager looked in the system and the person who made the change wasn't even working last night to change my appointment. So I'm assuming this girl used someone elses login to change her own appointment so her regular could get the spot she forgot to book. Or it could be someone else, but when the manager spoke to her no one wanted to fess up. Highly unethical. And yes I noticed. It's saturday and most places are booked so the manager had me book with their master stylist Faraz. Despite him going through the motions I have never had a quiet hair appointment. He never asked my name, told me his background, asked what style I wanted. He wouldn't speak to me at all outside of trying to upsell me on a deep conditioner, trim my hair, and he even introduced a makeup specialist to me when I DO NOT WEAR MAKEUP. NOR DID I COME TO GET MAKEUP. Instead of trying to upsell for services I DONT want try being friendly and finding out the reason for my visit. I was not happy with the customer service at all. Most boring and uncomfortable appointment of my life. The only thing I asked of him was to use a round brush to blow dry my hair because I have curly natural hair. Of course he IGNORES my request and brags about using a 300 hair dryer with NO ROUND BRUSH. So guess that. At the end my hair looked nice and then 2 hours the same day...Yes right now I'm home and my natural hair has puffed up like a lions mane due to the humidity why?? Because he didn't do my hair how I asked. I don't have white hair. So you have to use a round brush to ensure it's dried at the roots properly otherwise it will puff up later. Had he bothered to talk to me and had listend he would have known that. So now I have to waste my time finding another stylist and redoing my hair at home. I go to Ulta every two weeks to get my hair done so I would have been a regular and I always tip well. This location is lucky I don't call my bank and get my money back! Just Run don't walk away from this location. Fake smiles, shady behavoir from stylists, and poor technique. The 1 star is only for the manager who did her best to get me rescheduled. Unfortunately, this is the worst ulta ive ever been to and I will never return. Not even to buy products. If this location's numbers isn't up to snuff I'd suggest cleaning house. Absolutely embarassing. When did Ulta...

I wanna take a minute to give hi compliments to the manager of this store (I wrote her name down and I cannot find it..apologies) as well as a cashier by the name of Hannah.

I purchased a curling ron at this Richmond location (store #567). Once home I didn't like the size of the barrel because the curls were too tight.

So I brought it back to the same location and made an exchange for a bigger size barrel. Again, when I got home, I didn't like the curl size on this one. I just decided to return it and get my money back.

I went with all my receipts to the location closest to me which is the Fry Road location (#93)

When there I spoke to the lead cashier, Johnathan, he looked at my account as well as the receipts and told me "I can't figure out what the other manager at the other location did. So you will have to go back and get the refund there in Richmond. This is about a 25 min.drive from where I was at.

I came back to the original location.Which is this one store number 567 richmond location.

I took the same receipts inside, and the cashier, hannah was able to look at the.Receipts, as well as my account with my phone number lookup, just like the other person did, and she was able to figure out in about 90 seconds what was done and how to process the refund. I worked in the beauty industry Each store has a quota to meet & exceed daily. Thes numbers are reported to district manager and so forth. Returns take away from that quota I feel like this is way the orther cashier didn't want to do the return. The return was about $100. That might not sound like a big number but when you're in competition with all the other stores that you work with, it's a big deal. Stores and their employees get rewarded for meeting quotas.

I will not be back to this Fry Road location

My go to store now is Richmond #567. Thank you Hannah and manager ( I lost the paper that had her name written down. If I knew it, I would definitely put it down here.)

There are 1445 Ulta stores. It should be a very standard universal procedure to make returns...

I have been crying for half an hour since leaving this store. I felt stereotyped. I shop here and just last week , I got two perfumes . So sometimes I just like to go in and see if there are new things I would like to try out or just discover new items in general especially perfumes. Got in and the lady at the register left the register to just follow me about. She asked if I needed something and I said I was fine . There were other customers but maybe because I am a black lady she was just following me to the extent I became uneasy . Then I started trying a perfume out and she asked me if I wanted to buy it? Mind you, this was a tester and I told her I had bought two perfumes and not really sure if I like one of them so might want to exchange it so I am just checking to see if there is something I will like better . Then she said if I have opened the perfume I can’t return . I have only sprayed this perfume once , the day I bought it . I am a perfume collector and I buy most of them from Ulta. The Sephora next to it does not have a large variety of perfumes and macys is really far. Even sometimes when I don’t want to buy I like to come around to discover new scents. I told her that was not true that I just bought it and only used it once and she started to argue. I went to another lady at the register and reported the matter and she said the lady was new . I was the only black person at the time and this lady staff picked on me to treat me so differently from everyone else. Ensured she made my shopping experience uncomfortable that I had to leave the store . Only positive side is that she saved me some bucks because I could have gone for a new fragrance. I came in with my 6 year old daughter and I cried because the whole experience was so...