Tropical Smoothie Cafe — Restaurant in Texas

If I’m even rating this place a single star, it is only because I needed to put a star to leave a review. This place is so unprofessional and they are so rude. I first walked in and they do not know how to greet people and then on top of that whoever the guy was at the front register was so rude. If he is the owner or manager, that is no way to treat guest to begin with. I was explaining to him that I have placed an order online via the app and he insisted I did not place an order. I kept showing him the confirmation email and the confirmation number on the app. He still had the audacity to say he did not receive my order. Someone else had to come and assist him. He completely misinterpreted what I said. I don’t know what he thought he heard but after that he noticed me getting upset and frustrated and completely dismissed anything I had to say it started off by saying “ma’am you do not need to be mad at me. Show me the correct order, this is how this works.” First of all, I wouldn’t have been mad if he would have just let me talk and let me finish my sentence. Whoever he was whether he’s a manager or owner or just an employee that is no way to talk to customers. The sad part is that I’ve been coming to this place since it open and I am never coming back. To top it off, he did not even hand me my...

Very rude staff , I asked specifically for the lowest calorie smoothie with sweetener like stevia, the guy said yes we use turbinado sweetener or splenda which would you prefer , which basically meant turbinado sweetener is a low calorie diabetic friendly sweetener of you put it next to splenda hence I ordered the turbindao since everyone knows how bad splenda is for health specially after the recent boom of a million sweetener options , and then once the smoothies came out I asked for my knowledge what is turbinado sweetener and he goes cane sugar lolll I mean comon! I am diabetic these things are important, and to top this when I said I'm sorry I cant have this the rude manager came out and lectured me on how to order next time and how I just made them waste 3 smoothies that are worth 20$ and then after 5mins I got my smoothies that were marked with splenda but after that lecture I'm preety sure he didnt even bother remaking them and just gave me the old ones with splenda written on it! Horrible place never going here again specially because it's a joke no REAL sweetners and no idea what they add in...

I was ordering everyday Mon-Fri fro breakfast and lunch. I order the same smoothie and sandwich everytime. One day I place my order and my smoothie taste like water. No taste at all, and I politely asked the girl at the register if it could be remade because it taste like water.

She goes to get her manager and he say's they don't remake shakes. I said It doesn't have a taste. Why would I spend $5 for a cup of slushed water. He gets an attitude and says "I will only remake it this one time. If you don't like it after this there is nothing I can do." I was pissed. I'm not asking for anything special I want the drink that I order. If I ask for a kiwi quencher, I don't want a drink that taste like water.

He comes back with the drink and it still taste nasty. I asked him if he personally made the drink, because someone isn't following the recipe. He walked away and would not remake the drink.

I will now find another smoothie shop and spend my money else where. I've giving them $18 a day, 5 days a week. I don't want attitude if they...