Kohl's — Local services in Keene

Alysha a Kohl's supervisor at the Keene store is awesome. Debbie is an excellent floor associate with patience that is amazing. She helped me make THE best decision that day. 1st I called in to inquire about an Air Fryer. Debbie took the call & listened to my issues with the Nu-Wave air fryer I purchased in December 2019. Mind you it is now MAY 28th 2020. I called NuWave repeatedly to their customer service dept. I was on hold with Nu-Wave cust service at 71 minutes the 1st time. During the hours they said to call.. Nobody ever checking on me or saying please hold or anything just music for over an hour.. Okay enough.. Next day The 27th of May 2020 I call Nu-Wave again. On hold for 45 +minutes to zero avail.. Just music the whole time and during hours the customer service dept said to call within.! I had enough & hung up. BTW my issue was e-z. The plexiglass clear dome had cracked twice since my purchase of the Nu Wave Pro-Plus Air Fryer. So, I gorilla taped it 2 separate times but the tape would get to hot and start rolling up as I cooked (I did use this air fryer a bunch 4-5 times weekly) which would leak hot air & just inconvenient as i would lose heat etc.... I was within my warranty time but ZERO CUSTOMER SERVICE WITH NU-WAVE the Brand of Air-Fryer I owned.. In calling the Keene Kohl's store where I bought this, I spoke to Debbie over the phone & explained my dilemma with Nu-Wave. Debbie in turn spoke with Supervisor Alysha & said this.. "Sir please bring in the Nu Wave Air Fryer that you purchased here last year we will see what we can do." I said see you soon !! (NEXT) I'm there 2 Keene Kohl's with Cracked Nu-Wave in a bag, within the hour. It was dirty obviously very used as well. Alysha directed Debbie to help me find either a same replacement or like Air Fryer. After Floor associate Debbie spending at least a half an hour with me. I settled on a higher quality Emeril Lagasse 360 Air Fryer.. Debbie (who is so kind) & I took This 360 Stainless Steel Emeril AirFryer oven up front to Customer Service there at Keene Kohl's.. So WHY did I say Alysha is awesome?? It was then I almost fell over, Alysha the supervisor said she would GIVE ME FULL CREDIT FOR MY BROKEN NU-WAVE since Nu-Wave Company customer service did NOT respond to my calling twice. BOTTOM LINE I walked away with my BRAND SPANKIN NEW 360 AIR FRYER for a sum total of $74.00.. PERIOD!! It was listed at over $200.00. I am 66 years old & never have I had this fantastic customer experience. Thank you. Also & lastly I have had a similar awesome experience about a year ago right there @ the Keene Kohl's with Brady the store manager.. Incredible customer service. PERIOD! EVERYONE should shop this Kohl's store. Honest to goodness I am truly grateful from the bottom of my heart & wallet as well.. The "TEAM KEENE KOHL"S" is AWESOME!! I am a customer forever & send everyone I can to...

I ordered a jade ring online, they shipped me the wrong ring. (With a far lower quality and retail price greater than half of the ring I paid for, in addition with someones fingerprints all over it hopefully someone made out with my ring that deserved the good karma) When I called customer's service appoligzed appropriately and said I would have to pay for the ring again to get it shipped and I would have to pay the shipping price to return the wrong ring. Which is somewhat fair however unfortunate, however they wanted me to pay an extra $50.00 on top of what I originally paid (10%) I was able to get the original price I paid for without speaking to a supervisor however they then proceeded to tell me I couldn't have it two day shipping (in time for Christmas) because that was unavailable for the product (untrue as I exsplained because I had that option initially for 22.00) the employee apoligized for in a sense lying and took an addituonal 10.00 off of what I paid which was nice and I exspected because the ten dollar store credit that was supposed to come.with item also was not with the package as I exsplained. So 110.00 for 500.00 retail. Then when she tried to ship the ring it was out of stock. My next question was can I get another item equal to the retail value... I thought was reasonable. She checked with a supervisor and I recieved the answer "we can match up to a 200.00 item" that was unacceptable. No rational behind it. I was told (after alot of prompting) that they would honor the item price I paid when it came back in stock and they gave me a reference number. They were unable to tell me if or when it would come.back.in.stock. they were also unable to email me if it came back in stock, and they would not accept payment for the item to be shipped when it came back in.stock at that time. they said call back next week. I will upgrade this review at that time if they honor our agreement. In addition they hung up on me not allowing me to leave a review with their instore survey. Merry christmas.

Update: they had the item listed as in stock the next day, I called them, they charged me and I get an email the next day showing my order was canceled. I called them back and told them I didnt want the ring, it was in fact never in stock. Two days later I got an email saying my order had shipped. Again I called them and asked how they could bill me without my authorization. Response, we tried to call you twice (no missed calls) so now an item I didnt order has been shipped to me, there are two charges pending on my card. What a mess.

Never again will I buy even a tube of chapstick at a kohls or anyone affiliated with them.

Update agian:...

11/20/17 6:30 pm Absolutely horrible customer service tonight!! Went shopping in the Keene, NH Kohls store and before I purchased my items I went to the kiosk to scan for a price on the ones that had no sign. I purchased my items and before I left I checked my receipt and noticed a price error. The cashier was nice enough after I proved the kiosk said a lower price to offer me the difference. She needed numbers so I am assuming it was a manager who helped her with those. After I was given the difference I realized another item was priced incorrectly based off of the kiosk, I went to customer service because the manager was now over there. I again proved the price discrepancy and was told by this manager that she would "not keep altering my prices because the kiosk has Black Friday pricing". How are the customers supposed to know the pricing is Black Friday when there is no information stating that! She absolutely refused to price match what was proven right there in front of her and I was told I could look at the flyer to verify that those were Black Friday prices.. Any customer who walks in that store now until Black Friday and checks their prices either in store or on their mobile app may be over charged what it states which isn't right. So customers beware.. if you check your prices you could be overcharged and refused the price that it states!! She could have cared less when I said I would be calling and speaking with her management after going rounders with her. You can stick to your guns all you want but you were very wrong and your customer service skills were awful! Way to put the customer first.. and in this case I wasn't asking for anything beyond what the pricing was in...