BEWARE if there was a way to leave less than one star I would have. I saw a pair of cats I was interested in adopting on their website. Knowing that I was not going to be able to go in until the weekend I sent a friend of mine with a letter about myself and my family including our current pets and a hold fee. The person my friend dealt with was very kind explain that she would make an exception given my circumstances and allowed them to be placed on hold. Today, I drove down to Salem from my house about an hour away to visit with the cats and see if they would be a good fit. When I arrived we sat down with a young girl who reviewed the letter I already sent in with the hold fee as well as the application I filled out. After reviewing the application and the letter she said we would be approved to adopt the cats. As soon as she said that one of her co-workers walked up and said oh no they cannot be in a house with dogs. Nothing on the online information which led me to put a hold deposit on them to believe that dogs would be a problem because it was not part of their profile. When I asked for my hold deposit back I was told by a very uncompassionate worker Jackie it was not refundable. I think spoke with the Assistant manager Tina who did not take any responsibility for the situation and only made excuses. She explained we are now updating their profile. Well, if it had been accurate in the first place we would not be standing here having this conversation as I understand if they are not a good fit for my family they are not a good fit and nothing would have transpired. If I had somehow made an error or not been truthful or transparent I get that I should forfeit my hold fee. However, I went through a lot of time and some expense and invested in a situation that was hopeless even though I did everything I was supposed to. The girl approved my application. However, they forgot some of the details and then refused to give my money back. I understand it's a rescue I understand it's a non-profit and if I choose to give my money willingly understanding what I'm getting into that's on me. But, them allowing me to put the hold knowing my circumstance knowing that I have dogs indicating it would be okay for me to adopt these cats choosing to approve my application and then at the last second say no is completely unfair. It seems like they're extorting donations by deception. I have a cat who recently passed away and it was time for our family to get another. I have already been through much and to go through this situation just further deepened my sadness. Based on my only interaction with his organization today I will never do business with them or do anything that benefits them because I cannot in good conscience say that they are an upright honest and worthy...
   Read moreOur cat Luci had snuck into our spare bedroom and fell from a second story window, breaking his rear leg. We had taken him to an emergency vet that quoted us $8000 to fix the leg with very low chances of success, and $6000 to amputate. This was unacceptable pricing that we had no way of paying unless we waited over 6 to 8 months to do surgery that he needed now.
We were worried sick we would have to surrender him, but after calling around, we were able to find a vet able to do it for $1200, including an exam, the surgery, medicine, and check-up as well as keeping him an extra night for observation. To pay for this, I had to take a personal loan from family to be able to afford his surgery without missing rent.
We had just gotten the confirmation a few hours prior that his surgery was successful, and he was resting. Three hours later, Friends of Felines contacted us preparing to tell us that they could fully fund his surgery and get him in tomorrow. We let them know the update, and they still decided to fund $500 of his surgery and that they will be calling the Reid Veterinary Hospital in Albany first thing tomorrow to pay.
I am astonished that if we had waited just a little longer, his surgery would have been fully paid for, but we had no idea this would happen after everywhere else quoted us several thousand dollars to even just amputate the broken leg and he needed the surgery as soon as possible before the sedatives the emergency vet gave us were gone and he was in extreme pain again. We wanted to wait as little as possible to avoid the risk of complications.
I believe her name was Chelsey. We had called them prior to see if they could do their surgery as they were recommended by friends, but if I remember correctly, they had not done amputations in a long time and quoted us a price over $2000. The person we originally spoke too, must've continued asking if there was anything they could do, and Chelsey reached out to us.
I am so grateful for Friends of Feline for their contribution and preparedness to fund the surgery as a whole, they had seen Luci and his brother several months before to be neutered and get their shots.
They asked nothing in return, so I decided to just post this review, and my partner posted on Facebook and Yelp.
If you need anything, I highly recommend reaching out to Friends of Felines to review their resources! I will be recommending them and calling them in the future ahead of time.
After reviewing most of these 1 Star reviews, it seems it is the peoples own fault for their bad experiences. I have only had good experiences with Friends of Felines and that's coming from a lesbian couple that gets discriminated against almost everywhere else. They took good care of both of them, and have...
   Read moreI used to love this place and fostered for them, but I observed the same employee twice stealing donations of wet cat for herself, dry cat food and cat litter. I was falsely accused of being rude, when I have always been polite. They accused me of using the feral wet cat food for my own 4 cats, one of which I bought from them, and my own 4 cats are on a completely different diet. They used to give me cat litter for my own cats when I ran short because they receive donations for the public, and because I dont have a lot of income. Now I am not only being refused wet cat food but also cat litter that they have been giving me. I saw them give the cat litter to another person who wasn't wearing an Israeli Star of David. I am Jewish and my parents were Holocaust Survivors. I am also a Everytown Domestic Violence gun Survivor and a Survivor of other abuses and I an a Senior on disability, and don't receive much money. I spent half my income for years and still fostering kittens that I have given to Friends of Felines, and foster homes. Friend of Felines told me to stop bringing them kittens. I still foster the homeless kitten, feed the homeless kittens, elder cats and all cats that come up from Rickreall Creek that have no home, because I love all animals. I always put any animals needs before myself, because an animals life is worth more than any amount any amout of money to me. I don't want anything to do with this organization, they blocked me off of Facebook because I know the truth about them, and I blocked their e-mail address because I won't let them lie to me, use me, or abuse me ever. I would think twice before donating to them because I have seen them steal and I believe they are dishonest. Now I am concerned for my feral cats health, and homeless cats health because I am unable to provide for them. I don't...
   Read more