Home Theater By Johann / Charisma Computers — Local services in Kelso

DO NOT GIVE THEM YOUR BUSINESS!!! Should have heeded others warnings!! I wish 0 stars was an option - or negative stars for that matter. We've now paid money for our iPad to be more broken than when we brought it in a MONTH AND A HALF ago!

We brought in a broken iPad Mini screen to be replaced and they said it would be fixed in "a couple days" which ended up turning into 3 weeks. When we picked it up the auto wake function didn't work anymore.

Brought it back, said he needed to order another screen that had the right parts?? (I'm guessing the magnets...) Then after 2 more weeks we got the iPad back and the screen itself wouldn't stay on - it kept lifting off all the way around the iPad.

Took it back again, said they'd fix it. Took another week. This time the home button no longer worked - they added an on screen button though - because you know, that's totally the same thing. Not. Also, the home button is crooked, there's scratches on the underside of the screen (where the black part is around the home button), AND the screen it STILL lifting at the corners. The power button only sometimes works and now sticks. When we complained he told us that we were being "nit-picky" and that this was what we were getting and said he would refund us the cost of labor at $70 but not for the $70 for the replacement screen and LCD.

I get that we did in fact walked away with a working screen but we also walked away with them damaging our iPad enough that it's made it unusable for us. Resulting in us just scrapping this whole thing and buying a new one all together.

In the end we paid $70 to give them a fully functioning iPad that needed the screen replaced but ended up with an iPad with a working screen (that's damaged and coming off) and it's main buttons not working properly or at all. Plus the cost of a brand new one...

Would give 0 if I could

BE CAREFUL WHERE YOU TAKE YOUR COMPUTERS/PHONES!!!!

Just a friendly heads up! I just went into charisma productions, to rectify the fact that the worker put in outdated equipment (where I used to have an HDMI port, was replaced with a VGA...don't know what that is? I had to Google it myself. Also had to modify my laptop by cutting it to fit the piece in there) and when I walked in, he immediately told me that I have an attitude and to come back when I have a better one, which is ridiculous. My attitude is because you broke my laptop and didn't say anything then tried to give me an adapter...which surprise surprise, he didn't actually cut up my laptop enough to fit the adapter anyway. When he couldn't get the adapter in, threw cords at me and told me to leave or "he'll call the cops" 🤣🤣. Haha so I go to leave and he says, "I still wanna rectify this" to which I replied "no you don't you are a liar" to witch his response was "ya know what f off"..

So if you need something fixed or looked at, I would think more than twice about this place. He'll leave you high and dry while cussing you out! Wish I could...

For the not home theater biz but the cellular repair biz...they have friendly staff not so good service needs improvement...ordered a part last week didn't get a call that it was in to take the device in to have repaired...went in to try and get refunded since we paid in full before they weren't going to refund amount...paid $162.00 for a screen that is slightly too small for the phone and when the old screen was taken off it wasn't properly cleaned up because the new screen doesn't stay down in some spots an the camera spot isn't properly aligned for that price i could have probably just bought a replacement phone of it wasn't for the fact this was already an upgraded phone...i could have just bought a new screen online and just did it myself for cheaper...i figured i would give this place a try and they would have made it look brand new....very very disappointed plus we were told it would only take about an hour to an hour and a half it took three and a half hours...they also need to work on time...