GameStop — Local services in Kendall

So after going to this Gamestop for years, I am appalled at the way I was not only treated but almost "dealt" with at this place. I went in to sell some games for my ps4(which by the way were practically new) to get some extra cash in my pocket. I go in with Fall out 4 and Destiny to see how much they would offer me. As I walk in I'm greeted but a nice girl but she was busy so I went over to the next counter and a gentleman named chris helped me out. First he starts off by asking me for my number for my pro membership(which I have been one for years). I give him my number and he begins the trade-in process. I was only there to see howmuch they would give me as I know gamestop is notorious for offering complete and utter garbage prices when it comes to trade ins. He automatically scans the games and then tells me $30 for fall out(game came out less then a month ago) and $2 for Destiny(which is a few months old BUT I had the protection on it and it was purchased less then 15 days ago(The protection was $3 which I could return for more then what he offered me. The guy rudely asks me for my ID so I give it to him. After about 2 minutes of waiting he tells me howmuch I'm getting and asks me to sign. I asked him what I'm signing for if I just wanted to know howmuch I'm getting. He throws the games back at me(not literally) and then tells me ok and begins to walk away. I leave with my games and realize in my car that he threw away my receipt for destiny which I had in the case with the game(I always keep my receipts for games with protection on them). I come back in and he hands it to me and I walk out once again. I get to my car and realize ONCE AGAIN that he forgot to give me my ID. I go back in already annoyed and ask for my ID and he says "I put it in front of you but you walked away." now coming from someone whos been in customer service for years, that is not how you would talk to someone who is a customer, especially when you were obviously...

After a disappointing experience at another GameStop location, I walked into this store feeling skeptical and frustrated. Fortunately, that changed the moment I was greeted by Javier.

From the outset, Javier demonstrated what true customer service looks like. He listened attentively to my concerns, showed empathy for the poor experience I’d had elsewhere, and took immediate steps to not only resolve the issue but exceed my expectations. His product knowledge was outstanding, his attitude was genuinely positive, and his professionalism was unmatched.

Javier went above and beyond to make sure I left the store satisfied—not just with the purchase, but with the overall experience. It's rare to come across someone so dedicated to helping customers and restoring trust in a brand.

Thanks to Javier, this GameStop has earned my loyalty. If you’re looking for knowledgeable, respectful, and solution-focused service, this is the location to visit—and Javier is the...

One of the worst GameStop’s ive been to in terms of organization and service. Completely dropped the ball on the nintendo switch 2 midnight release, what does “units available for sale at midnight” even mean? And if you didn’t actually have any, as advertised, why wouldn’t you make an announcement to the enormous line outside the door? Me and a group of others waited in line for an hour for them to tell us they didn’t have any consoles. One worker was nice and apologetic, but the rest of the workers were just trying to get us out the door and not answering any questions which was extremely rude after making us wait an hour for nothing. Luckily Best Buy actually had units available for purchase, and i was able to get one despite wasting an hour at gamestop in the miami heat and humidity. Gamestop just isn’t what they used to be, and i will never shop at this store, or any other...