Williamson Cadillac — Local services in Kendall

I was in the market for a GMC Canyon and made an appointment with a salesman named Joel Camacho for 10am to come in and see what they had available on the lot. Unfortunately, Joel was in a training class so another salesman helped us out until Joel became available. The other salesman took me to a lot located behind Dadeland Mall, which I have to say was extremely disorganized. Trucks were stacked on top of trucks out in the open under a bridge in no specific order. So, if you wanted to test drive something they had to spend several hours moving trucks around just to get the truck out that you wanted to drive. That being said, I found a Diesel Canyon I was very interested in and wanted to test drive. The salesman told me it would take a few hours to get out and that it would be best if I went to lunch for a couple of hours and came back. I reluctantly agreed and came back almost 2 hours later. When I arrived, Joel was finally there and told me we could go for a test drive. Before we got into the vehicle he told me that I had to be extremely easy on the throttle since they had not put DPF fluid in the tank. For those of you that don't know what DPF fluid is, it's a fluid that's injected into the exhaust system in Diesel trucks for emissions purposes. If there is no DPF fluid in the tank, the engine will lose performance and can ultimately shutdown. I was not very happy about this, but took a test drive anyway just to get a feel for the truck. Once we arrived back I decided I wanted the truck and started working on the numbers.

At this point it's already around 5pm and I sat down in the office and was approached by the sales Manager Laz Estrada. He sat down and worked out the numbers for me, at which point we shook hands and he congratulated me on the purchase of my new truck or so I thought. He told me to wait in the customer lounge until financing was ready for me and they would call me to sign the paperwork. In the meanwhile, Joel approached me about setting up my Onstar for the truck while I was waiting for financing. I proceeded to setup the Onstar and was called into financing to sign the paperwork which was at about 6pm at this point. While in financing the Finance Manager steps out of his office and Joel walks in. Joel sits down and proceeds to tell me that they can't sell me the truck because it was special ordered for another customer and he didn't find out until right before we were about to sign the paperwork. You can imagine my frustration at this point having wasted over 8 hours at this dealership with my wife and kids, one of which is only 15 months old. What upset me the most is that Joel told me the manager Laz Estrada was sorry and would find me another truck. Really? First off, how is it possible that the Sales Manager for the dealership doesn't know the truck was special ordered for someone else unless he's either not doing his job or selling the truck out from underneath another salesman nose just to close a sale ? Secondly, why is it that he sent the salesman in to the office to tell me instead if being a man about it and telling me himself? Lastly, why would I want Laz Estrada to locate another vehicle for me after the scam they pulled on me? Needless to say, I left the dealership pretty livid and needed time to cool off.

Even though, I had a pretty bad experience I was willing to give them a second chance had the Manager of the dealership attempted to contact me and apologize for the way things transpired. I even waited 3 weeks to post this review just to give them an opportunity, but that never happened. So, I decided finally write this review and contact GMC corporate to send them a copy. Hopefully, the owner of this dealership reads this review and decides to hire a new Sales Manager and Sales Team that knows how to treat their customers with some dignity and respect. FYI, I ended up purchasing a truck from Ed Morse instead that did the whole deal over the phone with me in a half hour at a much better price and even delivered it to me. BEWARE, DO NOT DO BUSINESS WITH WILLIAMSON...

I brought the vehicle over to Williamson as I needed to have the vin number programmed into the Factory Radio to get it operational as this is something only the dealer could do.

I expected top notch service as they are one of newer Cadillac dealers in the area and my Family has purchased vehicles from here before.

What I received was the total opposite and quite frankly a true waste of time and disappointment.

I called ahead of time and was told to bring in the truck to have it taken care of. I arrived and spoke to Richard in the service department and was quickly turned down and passed over to a operator via phone to schedule a appointment.

Hey I get it there can be miscommunication and I understand they are one of the few service centers in the area for GM Vehicles, so I settle for my appointment. I wait for my date show up early bring in the truck, leave it with Richard and figured hey I rather just drop it off as I have other business to attend to and I can pick it up later.

I'm told I'll get a call later on during the day around 2pmish with an update. 2 pm comes and no call. So I wait til 3 or 4 pm and call to see whats going on. I get Richard on the phone after numerous attempts and finally hes like hey we're swamped they cant get to it today our techs can get to it tomorrow, also theres a recall on the truck would you like for us to handle it. I said sure why not but I need the vehicle back by a certain day as my wife is traveling out of town. (It's within a reasonable amount of days).

The following day comes and no update. I'd call the service department and speak with another service member in which she states that they have some vehicles that have been sitting in service for over 180 days and that she would forward the message to Richard to call me back with an update.

Still no call from Richard. I show up to the service area Richard is what I assumed attending to another customer so I patiently wait to be attended to in what is a super awkward pathway in front of the service desk for almost 25 mins as Richard doesn't even acknowledge me and only says something to me once another service reps realizes I'm just standing there awaiting to be attended to which Richard response to me is to give the Tech 30 mins to see *IF he can program the radio. I said sure. I'll wait outside as the space is super awkward and sales reps are just standing in front of you as if you dont even exist.

I wait outside and after about 35 min Richard calls me and tell me the radio can't be programmed as its the incorrect radio. I'm like ok and pick up my truck after whatever time goes by.

Now I didnt get an update if the recall was even taken care of. I could be wrong the tech could be telling the complete truth and if that is the case I will apologize for this statement, but I have a feeling that the tech may have felt rushed or was unknowledgeable to my need as many people there didnt understand my request although it is a common GM issue. #1 I was either brushed off as someone whos Money wasnt good enough for this service department as the truck was in the process of being restored, or #2 they just provide shitty service to those who can't leave their vehicle there for weeks at a time.

I had a proper appointment in which I waited my fair time to be attended to and wasnt given the priority my appointment deserved.

Richard stated he'd call me with the pricing for a replacement radio the following day. It's been over 2 weeks and still no call from this gentleman.

I am taking the truck to another dealer to verify if what he claimed is true or not and will update this review pending that outcome.

Regardless of the outcome the service here sucks at this location. I'd strongly suggest to avoid dealing with this gentleman or even avoid this service department altogether if possible to avoid being hung to dry and waste your time.

I hope this was a one off issue but this service has left me with no desire to do business with this location as they arent considerate to...

I leased my first Cadillac from Williamson Cadillac on 05/22/25 and I am deeply disappointed by the process. Despite initially negotiating a lease deal on a 2025 Lyriq, the experience was marked by multiple issues: Poor professionalism from salesperson Rey: He drafted up my personal information incorrectly, He asked me to lie about taking the car on a test drive, and he didn’t follow up on my request for a second vehicle lease. Which I ended up Leasing through Vera Cadillac at a better rate. Unethical practices: After agreeing on a lease price with the sales manager, they attempted to raise the payment during financing, only to backtrack when challenged. Missing incentives and a lack of proper delivery procedures (e.g., no OnStar setup, not included charging adapter unless requested). Delayed payoff of my Honda Accord trade-in: Despite assurances, they failed to pay it off promptly, resulting in me being charged another payment. I had to initiate all follow-ups to resolve it—still unresolved as of 06/20/25. I called Williamson an today (06/20/25) and asked to speak to a Manager because now I owe a payment on the Honda Accord which I have not had possession of for almost month now and I also have a payment on the Cadillac due. I have been on the phone with them several times today 06/20/25 and I feel like I'm their Manager. I have constantly had to follow up throughout the day. Each time, I had to get on the phone and talk to them/follow up with them as if they were my employees and I was letting them know that they aren't doing their job or as if this is all my fault and I need to do the work to make sure it gets completed. This is ridiculous. Since Rey made no effort to try and secure a 2nd sale back in May, I began speaking to other dealers and I even spoke with someone else at Williamson to see if it was a better scenario. I began discussions with someone at Vera Cadillac and let's go through all the good things I experienced/Learned dealing with Vera Cadillac. 1.The Sales Person stayed engaged with me via phone and provided estimates as I asked and followed up to make sure we visited their dealership aka showed effort in making a sale. They got me a better deal/monthly lease payment for a 2025 Lyriq with a higher MSRP than the Lyriq offered to me at Williamson *So... Williamson - Lower MSRP, Higher monthly payment ---- Vera - Higher MSRP, Lower monthly payment. Interesting. 3.The whole process was smooth and they all seemed knowledgeable and professional. 4.They discussed every Incentive available and offered all of the incentives I qualified for. 5.They went through the Onstar Setup with me. I didn't know that was a thing until I went to Vera Cadillac 6.There was no stress about test driving it. They asked if we wanted to test drive it, we said no need... We moved on with the process. 7.The car came with the charging adaptor, no need to ask. 8.They gave us free car mats... The Lyriq from Williamson came with the normal carpet mats and Vera also came with the carpet mats. But, Vera gave us Vinal Cars mats that protect the carpet and these additional mats normally cost around $230. Night and Day experience between Williamson and Vera Cadillac The sad part about all of this... I WAS WILLING TO GIVING WILLIAMSON A 2ND CHANCE AND GIVE THEM A 2ND SALE IF THE SALES PERSON PUT ANY EFFORT , IF THEIR SALES DEPARTMENT PUT IN ANY EFFORT ANY FOLLOWED UP AND FOLLOWING THROUGH AND/OR HAD ANY CARE IN THE WORLD FOR ONE OF THEIR CUSTOMERS... They could have ended up cleaning up, rectifying any possible concerns from the first sale and had returning customer. Instead, they didn't follow up. They didn't follow through. They didn't own the process on their end to make sure everything was accurately and efficiently handled...