CVS Pharmacy — Local services in Kenmore

I used to love this pharmacy when it was Rite Aid—the staff were always polite and helpful. Since it became CVS, my experience has been very disappointing.

Today, one of my medications wasn’t available. Instead of telling me, the pharmacist gave me the generic without asking. When I expressed concern, she said, “Do you want it or not?”—extremely rude. She then sent me to another CVS location for a medication she didn’t have, without checking if my insurance would cover it. I had to drive there only to find out it required pre-approval. To make matters worse, it took five and a half hours to return my call.

I also agree with other reviewers—the long, robotic phone menu is awful, with no option to ever transfer to a staff member, only to leave a message.

Since this location opened, today was the third time I’ve been disappointed. It’s time to look for a...

Awful service. Long robotic phone menu with no option to ever transfer to a staff member only to leave a message. The machine promises someone will contact you the same day but nobody does. The only way to get any informaton is to physically go there which I eventually did after three days and leaving two messages. The staff are aware the phone system is faulty and apologise profusely for it but do nothing about it. (Disconnecting the faulty system and actually answering the phone in person would be a good start.) Once in the building the avoidance of human interaction continues as you have to type your information into a screen. I wll be transferrIng my...

LOVE the crew at this location. Candi and Kathy are incredible! Update: while concerned about the rebranding, and dropping the liquor license(updated, update: they did not actually drop the license), the quality staff will remain as a steadfast to the community. Hopefully someone will tend to the lighting, as part of the remodel, however. I’ve spoken to the manager, and she has attempted to get it fixed, but the prior company was neither reactive nor receptive toward her...