Diva Espresso — Restaurant in Kenmore

Truly disappointing to walk into a service industry and not be acknowledged, especially when there are three young gals chit chatting away. From their tone and body language didn't sound like work related conversation. It's not like they didn't notice, they looked our way....

also not very friendly or engaged when we were asking questions about the menu.

My friend ordered their ice princess.... she was fairly disappointed, nothing special. Said she could make a better version at home; she use to work in the beverage industry.

I ordered the orange blossom latte, with sugar free vanilla syrup. It wasn't bad, actually it smelled really nice and in the bottom there was an orange rind ring, which I though was a nice touch. Felt like they didn't steam/froth the milk enough to make it that delicious creamy steamed velvet texture.

interior was amazing. bright, beautiful and bold. loved the tall ceiling, but after the lack of service we received didn't really feel like enjoying our...

I had a very unpleasant experience with a barista who was extremely rude. She had lots of tattoos on her upper arms, tied her brown-black hair with a hairpin. I'm not sure if her behavior was due to me being an Asian woman with a baby and limited English fluency, but regardless, her conduct was unacceptable.

When I asked if they had croissants, as I had enjoyed them a few days ago, she curtly responded, "Do you see croissants? If you don’t see them, then we don’t have them." I was upset but tried to stay polite because I was with my baby. Despite this, she turned her back on me and ignored me while I was speaking, which was very frustrating.

After I placed my order, she was friendly to the customers behind me. While I don’t want to assume her behavior was discriminatory, it was glaringly unprofessional. I plan to report this incident to her supervisor and consider...

I was next in line to the register. One of the staff skipped over me & started taking everyone’s orders behind me. I tried to get their attention but was ignored. I figured since I was next in line it wouldn’t be a big deal. I ordered a cortado the went to the counter to wait. I asked about my drink once there were no more people in line & it looked like they weren’t making any more drinks. I figured there had been a mixup. When I asked they acted like I was trying to get a free drink & reluctantly made it for me. I had in fact paid $4.95 for a cortado. I have been here many times in the past & had ok service. But this was a bit much. They need to be more friendly & pay attention to what is happening. Maybe not act like someone is trying to steal from them when it is...