HomeGoods — Local services in Kenner

I have always enjoyed shopping at HomeGoods on Veterans Blvd. However, last night was extremely an unacceptable experience. My daughter and I had an awful experienced with store manger L. Hernandez. My daughter was attempting to return an item to the store which was outside of the 30 days refund but, was ok because, all she wanted was a store credit. Store manager L. Hernandez was loud, rude and unprofessional as she discussed the return of the item with my daughter. She did NOT convey the store’s return policy correctly and changed it to her own discretion and advantage. As, I asked her a question, she became even more loud and discourteous towards us and saying what she was not going to do. She made a seen in front of other customers and my two grandkids were upset from her behavior. Her attitude towards us was distasteful and absolutely appalling. I asked for her name and she pointed to her name tag. I asked her to write it down and she stared at me with the expression of I’m not doing that. I asked again and she refused to give it to me on paper until, I did not move. She then wrote it down and said loudly have a goodnight sarcastically. She repeated it several times as in dismissing us from the store. After, we left the counter I turned around and she was discussing what transpired with another customer and shaking her head as she was talking. This store manager needs training in store policy and customer service skills. Otherwise she needs to be in the warehouse unpacking boxes. Just ugly and nasty for no reason. We are going to report her to corporate. I have shopped at all the chains affiliated with HomeGoods for over 30 years and have never experienced anything like this. I love this store, and this will not stop me from shopping there but, I will NOT tolerate anyone negative behavior where I am spending my money as our shopping pays her salary. That’s for sure! A visiting manager on site at the time heard what was going on and apologized for the other...

Really crowded with nice weather and everyone needing some retail therapy! All the employees were very friendly while keeping the shelves full of new products and apologizing for being in the way. You didnt have to look far for help. This is a popular store to shop and evidently work for!! I find with the buggy size and the closeness of aisles its good to leave your cart at the end of the aisle and not try to go between shoppers with the cart. The line moved fast with 10 registers open!! This amazed me. The manager and cashier were the friendliest people I've met and I hope to see them again at this Home Goods location before the...

Avoid at all cost. After finding a suitable item and paying for it, the lady at the register realized that the item is wrongly tagged and asked me to pay an additional $90. Or return the item. She even “accused” that customer put wrong tags to “steal”. This is not only waste of time but disrespectful. According to her, there are many items like this in the store and they have to check every item at the register. So basically its a waste of time shopping here, because if you like something you may not get that in the price its tagged. Better you go somewhere where you have genuine price and better...