Pickle N Pins — Restaurant in Kenner

I attended the grand opening of Pickle n Pins on 10/16/24 and was extremely disappointed by the treatment I received. I arrived early and asked the front desk about the transition between the free pickleball time and the private event from 7-9 pm. The staff seemed unsure but said it would be obvious if we needed to clear the building.

While enjoying a game around 6:45 pm, I was approached by Emily and two male staff members who were standing on the outside of the court for about 10 minutes without saying anything. They then approached me to tell me there was a private event at 7 pm and that we had to get off the court, although I was already on the list for the event. I advised her that I was in fact here for the event and was confused why I had to get off the court if there weren’t pickleball sign ups and no one was waiting. She confirmed I was on the list and I asked her who was waiting because I didn’t see anyone present and she said well I guess no one.

What made this encounter worse was that none of the other courts were approached in the same way, this seemed like a very targeted situation. Emily’s approach was accusatory, and her lack of customer service, especially for a new business, was disappointing. Instead of asking if I was there for the private event, she made assumptions, and this left a sour taste. I planned to purchase two memberships but walked out without spending a dime.

To make matters worse, I called the next day (10/17) to speak with a manager, was put on hold for 10 minutes, and was told a manager was not available. I left my information and still haven’t heard back. I called again today, 10/22, held for 15 minutes with no resolution. This review is my last resort after receiving no follow-up.

As a new establishment trying to attract pickleball player memberships, this is not a good look! Especially because we have other options such as The ExchangeNOLA and can receive better service.

Update- As of 10/30/24 I still haven’t heard from anyone in management, per their reply below. Terrible way to...

I don’t love giving 1 star reviews, but I felt like every good thing about this place was negated by something else. My wife and I had food, drinks, bowled, and had issues with each. We first ordered food on kiosks and entered my phone number to be texted when it was ready. Instantly got a confirmation text, but 20+ minutes later and still no “food is ready” text. I went up to the counter to see our food already sitting there (not sure how long) so I asked why I never got the “ready” text and got an “it’s the system” excuse (even though the system was able to send me a confirmation text with my order number).

Next, we didn’t know how to start bowling so we found the front desk and they informed us that there is no Bay 15 that we signed up for. That’s just a way the system recognizes Bay 8 I guess? No matter, we went over to our bay which wasn’t ready and working at our reservation time. I asked an associate for help and was told the system had just rebooted and she would look into it and let me know how to proceed. 11 minutes later my wife had to go find her and finally got the bay working. The bowling itself wasn’t bad, I can see the appeal to some. Finally, we had also gotten two rounds of drinks from different bartenders. Don’t do that because apparently they can’t close your tab at once and I had to close out different transactions because I was told the bartenders have “different numbers”. It doubled the time I had away from bowling over what I think is silliness to be quite honest.

Overall, regardless of what I feel this place could become, it’s rough whenever you spend $100 on bowling, food, and drinks for 2 and every facet...

Great Venue for pickleball and more! I'm there at least 4 times a week. Super friendly accommodating staff like Mgr Corey who's always gives us a friendly greeting , always willing to listen and help make our experience better. Couldn't ask for a better experience! We've been playing there since June with our senior group, who all love it. Some have brought or planning to bring their grandkids to play the duck pins, ping pong, and darts as well as all the lawn games. We have and friends we've introduced pickleball too, and all have enjoyed Picklenpins! It's a bonus that they've adjusted prices for the summer and we're getting great value, convenience, and an accommodating bar and great nibbles! Can't recommend it enough! Try it, you'll be back for more.

UPDATE! I can't say enough about PicklenPins! Our group is still going strong! This week alone, we were playing pickleball 4 times this week so far. We are so happy there and our Pickleball players are progressing exponentially! We held a End of Summer social and Corey and his Team had all of our food ready ASAP, right after our impromptu tournament! PickleNPins is ON The Ball!!! So much to do for the Whole Family, friendly welcoming Staff and those pork sliders and the new Thin Crust Pizza are delicious!! #PicklenpinsIZthe best! Our group is growing every week, adding to new players and introducing them to Pickleball and this is the place to do it!! Dink, Volley, Sip, Serve, Snack, Enjoy, Repeat! We're here 3 days a week regularly and pop in all the time! It's a...