I recently had the pleasure of working with Pegasus IT, and I must say, their service is unparalleled. From start to finish, the team was professional, efficient, and genuinely committed to resolving my IT challenges. A special shoutout goes to Chris Silva, whose expertise and dedication turned what could have been a stressful situation into a seamless experience.
Chris took the time to understand my issues and explained every step in a clear, friendly manner. His deep knowledge and proactive approach not only resolved my problem quickly but also provided me with valuable insights to prevent future issues. It’s rare to find someone who combines technical brilliance with such outstanding customer care.
If you’re looking for an IT company that goes above and beyond, Pegasus IT is the way to go—and if you get the chance to work with Chris Silva, consider yourself in excellent hands! Highly...
Read moreOur business has been working with Pegasus for quite some time now and their impact on our business was never more evident than this week. I have never been personally or professionally hit by a virus, but this week had other things in store. Fortunately for us, Pegasus realized the virus even before I could see the mass confusion occurring in my e-mail. They immediately stopped all traffic in and out of my e-mail box and saved many people in my address book the inconvenience of unsolicited spam. Within 30 minutes, I had a great technician sitting at my desk correcting the issue. He even took my laptop back to the office for a full scan and installed new protection to keep me safe. The quickness and professionalism of Pegasus is unparalleled. Their value is immeasurable to a small business like ours and its an privilege to have them as a business partner and our tech...
Read moreHad a disastrous start to the day today, after yesterday's storm damage which shut down our power and apparently had an impact on one of our key user's computers. After a desperate call to Pegasus, their technician Michael arrived a short time later and went to work on what was a fairly extensive restoration after determining that the hard drive was no longer operational. He thoroughly investigated the remaining data and determined what would be needed and spent the afternoon bringing it back to life. What could have had impact for days or weeks has been resolved in a matter of hours and given the significance of the user and their role on our business, I can't tell you how important that was. Michael and all the staff at Pegasus, have once again proven the importance of having skilled and knowledgeable tech support services engaged and available when such...
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