Dr. Taylor is amazing, but the staff is horribleā¦. I called to confirm that they took my insurance and was told that they didā¦. (John) the man I talked to did not tell me that they did not accept my insurance for contacts as that was the appointment that I made was for contactsā¦. Went through the whole exam went to the counter and now heās trying to charge me $135 for the examā¦. I told him my insurance should cover that as you told this to me over the phoneā¦. He then proceeded to tell me I must not of heard him on the phone telling me that I would be responsible for āmaterialsā whatever materials are š¤·āāļøā¦.. he was very unprofessional, rude and did nothing but argue with me about the situation instead of resolving itā¦.. itās sad that you canāt even do your job by being truthful when scheduling the appointmentā¦. Very nasty person and had the audacity to lie right to my face about a phone conversation he claims he clearly remembers three days prior. I guess I was the only person he schedule an appointment with within three daysā¦.. thatās where you messed up, you could of been the bigger person and admitted you made the mistake but instead you wanted to point the blame to meā¦. Be careful when you call to make an appointment for either contacts or glasses and make sure that youāre not gonna get charged for anything if youāre using your insurance because they will lie to you like they did to me. And if they are going to charge, you make sure you find out exactly for what because to me materials could...
   Read moreNot only is Dr.Taylor amazing but staff is as well. It is so rare to step into such a professional setting with care and compassion included . Dr.Taylor takes her time in not only evaluating you but getting to know you as well. She is so friendly and knowledgeable. The vision center team from the manager Jacqui , Jacqueline , Jon , Clara and Sania will pay attention to every detail and are so friendly . They will help you pick out the best suiting glasses for your style as well as go over every detail to make sure you are getting everything you need ! I have gone there for years now as well as my entire family who can only say good things . They are definitely so helpful as well since they speak both English and Spanish! Recomiendo esta oficina especialmente para personas que necesitan un lugar que hablen español ! Son...
Ā Ā Ā Read moreSeria is awesome. She is VERY patient with kids. She is also very efficient with the processing! Loved the glasses she helped pick out according to face shape, budget, and intended use. The options were just what we needed for each pair chosen with no unnecessary and expensive bloat. When we picked up our glasses, Jon was great and made sure they fit just right. He helped pick out cool cases too based on our favorite characters. We were in and out very quickly. This was a surprisingly great and personalized experience. We will...
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