CONCEPT APPAREL — Local services in Kennewick

Will not return.

I must agree with another poster that the current staff here are very rude. A staff member can explain that something isn't returnable without being rude! I went to return a dress and bodysuit and was told that I couldn't due to them being "undergarments." When you walk in about 70% of the store is dresses and bodysuits. Im not sure when a dress was ever considered an undergarment but here it clearly is. I explain I just wanted to exchange them as they didn't fit and the staff member said "That's the biggest size we have." I never specified if the clothing item was too small or too big so they clearly fat shame at this location. The initial girl told me they could only return the dress and the second girl told me the 2 clothing items were both un-returnable. I also had a pair of shoes that were gifted to me 3 days prior and returned them since they didn't fit and the staff member quickly said "shoes aren't returnable!" I handed her a gift receipt and she said "Oh it was a gift? Okay you can exchange for something else then." I reccomend ALWAYS GETTING A GIFT RECEIPT SO THAT NO ONE ELSE IS SCAMMED OUT OF THEIR MONEY! I also reccomend their staff get additional training in customer service because when you treat your customers poorly they...

This Store Ruined My Life (In the Best Way) I came into Concept with the innocent intention of browsing. Just browsing. Maybe touch a sweater. Maybe sniff a perfume. Harmless stuff.

And then… they found me. The girls. The style sorceresses. The fashion cult leaders. One of them locked eyes with me and whispered, “I have something for you.”

Next thing I know, I’m in a dressing room with a sexy dress that looked like it was stitched together by angels and questionable decisions. I laughed. I scoffed. I said, “Oh no, I could NEVER pull this off.”

They said: “Oh yes. You can. And you will.”

Flash forward: I’m standing in front of the mirror, transformed. Transcended. Somewhere between a runway model and a Bond villain’s muse. I didn’t walk out of that fitting room myself. I emerged, like a phoenix in heels.

The customers clapped. A baby in a stroller winked at me. I think I blacked out from how powerful I felt.

I bought the dress. Obviously. I now wear it while dramatically watering my plants, stirring pasta, and glaring out windows like I’m in a perfume commercial.

Bless you, Concept. You didn’t just sell me a dress. You rewrote my...

I was interested in a bodycon dress, which I tried on and could clearly see my underwear through, I had no-show underwear at home and I wanted to see if I could wear it with those. It was the last one they had so I elected to take it home and return it if it didn’t work out. I made a point to ask the girl who was checking me out what their return policy was, and she said within 14 days, with the original receipt and tags attached. When I took it back 3 days later the girl at the counter told me they had a ZERO returns policy, especially for dresses (for whatever reason), and when I mentioned what I had been told previously she completely brushed over it. The store needs to get all their employees on the same page about their returns policy and they need to advertise everything is final sale, they also need to get some associates who give a damn about customer service. Super shady, would never ever...